Katrisha Medina
Petaluma,CA
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in customer service excellence and effective team leadership. Proven track record in boosting employee morale and enhancing brand awareness through strategic initiatives. Skilled in financial transaction processing and staff training, consistently achieving high levels of customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Starbucks, Target
08.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Shift Leader
Kentucky Fried Chicken
06.2020 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Petaluma High School
Petaluma, CA04-2022
Skills
- Customer service excellence
- Financial transaction processing
- Effective team leadership
- Strategic decision-making
- Staff scheduling expertise
- Retail management
- Strategic issue resolution
- Staff training and development
- Verbal and written communication
- Computer skills
Timeline
Assistant Manager
Starbucks, Target
08.2023 - Current
Shift Leader
Kentucky Fried Chicken
06.2020 - 07.2022
High School Diploma -
Petaluma High School
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