Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Katrisha D. Logan

Tampa,Florida

Summary

Highly motivated professional with 15+ years of experience providing customers’ support, resolving complaints, managing, and arranging legal operations. A self- starter in all projects, with exceptional interpersonal and organizational abilities. Accomplished Professional Services Manager adept at planning and implementing high-level business solutions. Knowledgeable about the full project lifecycle and successful methods for delivery management. Prepared to offer 15+ years of related experience and take on a challenging, growth-oriented position.

Overview

12
12
years of professional experience

Work History

Substitute Teacher

Kelly Services
Tampa, FL
12.2021 - Current
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance
  • Took notes and prepared reports on school day activities to provide to primary teacher
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes

Tax Associate

Sitel
Lake City, FL
03.2021 - 05.2021
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
  • Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry and technical matters to remain current on tax legislation.
  • Developed in-depth knowledge of client business and industry through direct interaction while working on various aspects of engagement.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research
  • Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry and technical matters to remain current on tax legislation

Unemployment Claims Specialist

TTEC
Englewood, CO
03.2020 - 10.2020
  • Communicated with people from various cultures and backgrounds on application process.
  • Interviewed applicants and explained scope of different available benefits.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Selected qualified applicants to refer to employers for possible job placement purposes
  • Scheduled appointments with applicants to gather information and explain benefits processes

EXECUTIVE SECRETARY

St. James AME Church
Tampa, FL
02.2013 - 02.2019
  • Updated spreadsheets and created presentations to support executives and boost team productivity
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Documented and distributed meeting notes to identify, analyze and improve workflows
  • Transcribed phone messages and relayed to appropriate personnel
  • Used QuickBooks to produce monthly invoices, reports and other deliverables
  • Visited residential properties and prepared homes for clients' arrival
  • Volunteered to help with special projects of varying degrees of complexity
  • Created and managed office systems to efficiently deal with documentation
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president

Paralegal Assistant

Law Office Of Matthew Wells
Tampa, FL
01.2015 - 12.2017
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays
  • Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients
  • Managed billable hour tracking, payroll, client invoicing and schedules for 3-attorney office
  • Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information
  • Researched, monitored and informed firm of legal and industry developments and trends and articulated effects on practice and clients
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes

Legal Secretary

Sanchez Law Offices
Tampa, FL
10.2011 - 01.2013
  • Developed and maintained filing and retrieval systems
  • Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal
  • Filed documents with courts on behalf of attorney
  • Scheduled all appointments, appearances and briefings
  • Answered and directed calls using multi-line switchboard
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys
  • Diligently edited legal correspondence for grammar and spelling
  • Processed appeals, motions and pretrial agreements
  • Screened telephone calls and forwarded to appropriate departments
  • Arranged for delivery of legal correspondence to clients, witnesses and court officials
  • Organized files for court proceedings
  • Obtained signatures from attorneys for legal documents

Education

Some College (No Degree) - Law (Pre-Law)

Hillsborough Community College
Tampa, FL

Associate of Science - Prelaw Studies

Everest University - Tampa
Tampa, FL
04.2014

Bachelor of Arts - Law (Pre-Law)

Liberty University
Lynchburg, VA
10.2025

Skills

  • Educational Settings
  • Small Group Tutoring
  • Drafting Legal Documents
  • Legal Requirements
  • Oracle E-Business Suite Financials
  • Travel Arrangement Coordination
  • Calendar and Scheduling Software
  • Intuit QuickBooks
  • Bookkeeping and Basic Accounting
  • Program Operations
  • Materials Preparation and Presentation

Accomplishments

  • Docket running
  • Initiated follow-ups on precedents needed upon lawful actions
  • Notary
  • Receptionist
  • Other Jobs since 1984
  • Self Sufficient Services LLC (Self Owned), Rooms To Go (15), One Price Clothing (2), FingerHut (1.5), Burlington Coat Factory (3), Banker’s Note (4), & more
  • Key Skills
  • Advance Computer operation
  • Administrative Support
  • Legal Research
  • Customer service
  • Marketing
  • Project Management
  • Budget Planning
  • Social Media
  • Planning
  • Leadership
  • Self Sufficient Services LLC (Self-made business), President of T.B.B(Tampa
  • Bay Beauties Inc.) organization, Founder of Beautifully Born Girls Club Inc (nonprofit) Co-host of A & E Chatroom

Timeline

Substitute Teacher

Kelly Services
12.2021 - Current

Tax Associate

Sitel
03.2021 - 05.2021

Unemployment Claims Specialist

TTEC
03.2020 - 10.2020

Paralegal Assistant

Law Office Of Matthew Wells
01.2015 - 12.2017

EXECUTIVE SECRETARY

St. James AME Church
02.2013 - 02.2019

Legal Secretary

Sanchez Law Offices
10.2011 - 01.2013

Some College (No Degree) - Law (Pre-Law)

Hillsborough Community College

Associate of Science - Prelaw Studies

Everest University - Tampa

Bachelor of Arts - Law (Pre-Law)

Liberty University

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Katrisha D. Logan