Katryna Crowell
Macon,GA
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
2
2
years of professional experience
2015
2015
years of post-secondary education
Work History
Front Desk Clerk
Motel 6 Hotel
Youngstown, AZ
01.2008 - 03.2010
- Greeted guests warmly upon arrival and checked them into their rooms.
- Managed reservations and updated the booking system efficiently.
- Assisted guests with inquiries and provided local area information.
- Handled guest complaints and resolved issues promptly and professionally.
- Processed payments and maintained accurate cash handling procedures.
- Collaborated with housekeeping to ensure room readiness for new guests.
- Monitored lobby area for cleanliness and organized supplies as needed.
- Coordinated with maintenance for timely repairs and service requests from guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Investigated and independently resolved customer complaints to boost satisfaction.
- Answered incoming calls and directed them to the appropriate personnel.
- Updated computer system with current guest information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Provided information regarding hotel amenities, services, and local attractions.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
Cornerstone Ministries And Christian School
Townsend, GaSkills
- Guest check-in
- Reservation management
- Payment processing
- Customer service
Timeline
Front Desk Clerk
Motel 6 Hotel
01.2008 - 03.2010
Cornerstone Ministries And Christian School