Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katryna Garcia

Whittier,CA

Summary

Experienced professional skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.

Overview

25
25
years of professional experience

Work History

Sales Supervisor

Harbor Freight Tools USA
Whittier, CA
09.2019 - Current
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Developed and implemented sales strategies to increase customer base.
  • Implemented procedures that improved accuracy of customer orders.
  • Worked closely with the Logistics Department to provide excellent customer service.
  • Developed weekly work schedules for the store.
  • Answer phones to provide great customer service when they had questions about recalls or warranties of merchandise.

Administrative Assistant

Mid Valley Fire
Walnut, CA
03.2001 - 09.2025
  • Managed office supplies inventory and placed orders when necessary.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Maintained weekly payroll.
  • Helped with scheduling inspections and contacting customers about any recalls on their fire extinguishers.

Hardlines Manager

Sears
Industry, CA
10.2006 - 04.2018
  • Addressed employee issues promptly and professionally while maintaining a positive working environment.
  • Provided feedback on associate performance and conducted performance reviews as needed.
  • Conducted regular training sessions for all associates on product knowledge, customer service, and loss prevention procedures.

Education

High School Diploma -

Santa Fe High School
Santa Fe Springs, CA
06-2003

Some College (No Degree) - Business Administration And Management

California State University, Fullerton
Fullerton, CA

Skills

  • Sales strategy
  • Customer service
  • Order accuracy
  • Inventory management
  • Microsoft Excel
  • Team leadership
  • Scheduling procedures
  • Effective communication
  • Time management

Timeline

Sales Supervisor

Harbor Freight Tools USA
09.2019 - Current

Hardlines Manager

Sears
10.2006 - 04.2018

Administrative Assistant

Mid Valley Fire
03.2001 - 09.2025

High School Diploma -

Santa Fe High School

Some College (No Degree) - Business Administration And Management

California State University, Fullerton

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