Katt McNeil

• Lead property operations with a focus on sustainability, compliance, and resident engagement
• Direct all aspects of re-syndication, successfully managing a $28 million project
• Oversee inspections, rent collection, delinquencies, and court proceedings
• Streamline operational systems to enhance efficiency and ensure regulatory adherence
• Foster vendor partnerships and cross-organization coordination to support housing initiatives
• Implemented LIHTC, HOTMA, and HOME funds guidelines, ensuring100% compliance
• Leveraged Insight, NSPIRE, YARDI, and Onsite for operational efficiency
• Designed and executed resident events fostering a strong sense of community
• Conducted audits with zero compliance issues, ensuring accuracy and efficiency
• Managed vendor contracts and ensured compliance with insurance and licensing requirements
• Implemented HCV and PBV programs to support housing accessibility
• Developed cross-marketing partnerships with local businesses for resident referrals and secured donations for major holiday event prizes to encourage resident engagement

• Provide individual or group support and direction with educational and/or social skills targets established in student Interdisciplinary Educational Plans (IEP’s)
• Reporting student progress supporting fluid, individually tailored plans
• (COVID employment)

• Support administrative processes with voter interfacing, resolving inquiries, answering phones, data entry, utilizing proprietary software
• Support election processes and procedures entering voter registration applications, receiving/generating mail, and helping voters prepare for election day
• (COVID employment)

• Leading a team of Disaster Case Managers (DCM’s) through on-boarding, training, and professional development within a flagship program
• Managing successful cross-industry relationships, maintaining positive communication and collaboration
• Engaged community thru outreach events, contributed to planning internal events for team members in support of their morale and a spirit of collaboration
• Our team manages upwards of270+ cases and to date has assisted with linking survivors to an estimated service value exceeding $5million
• Auditing for compliance, accuracy, and consistency of documentation processes and presenting a strengths-based review of any action steps needed
• (2-year grant)

• Research and present available resources that support survivor needs with sustainability and whole-self focus
• Facilitate onboarding training for new staff members, assisting with technology needs and providing procedural support
• Maintain successful contact with100% of all assigned survivors, documentation, and reports for all caseload information per program guidelines
• State file audit of my files earned a98% for case documentation, reporting, and movement thru client recovery goals
• Key Accomplishments:
• Effectively connect clients with $350K+ in disaster relief funds, basic needs, and services
• Closed100% of program eligible client cases, successfully meeting survivor household’s recovery goals
• Provided $2500+ in photography required for promotional, marketing, and historical materials

• Engaged clients in goal development and follow through
• Directed team workflow procedures and provided on-site fieldwork support
• Facilitated team meetings and task completion
• Networked with industry professionals to build symbolic referral system for clients
• Served as an Eckerd Kids LAFWA program volunteer to promote morale and influence successful program development
• Key Accomplishments:
• Sought out to join Team Training Planning Committee for development of material and facilitation of sessions
• Participated on Audit Team to ensure state regulation compliant files – outcomes included98% referral retention,100% client retention,96% successful case closure where goals were accomplished; caseload success translated to attainment of $1000 per month in program monies for each successful client
• Developed Medicaid Wraparound Program protocols that were adopted at state level across multiple regions and currently remain in use

• Supported the Franchise Sales team with varied administrative duties; the position was being outlined as we worked
• Key Accomplishments:
• Created new franchise brand PowerPoint sales presentation based from a Property Management perspective and presented during sales meetings
• Analyzed / discovered contract errors based on franchising mapping
• Audited / organized filing system

• Oversaw wide-ranging leasing operations, maintenance processes, and vendor scheduling for a recently acquired184-unit C-property
• Directed rehabilitation project on-site team, saving rehab funds slated for units that had one more lease in them; the results of which allowed for the first ever profitable month in October2014
• Effectively prepared for and passed bank inspection required to meet first year loan requirements
• Managed frequently flooded apartments, a fire unit, and other minor emergencies
• Oversaw and implemented marketing campaigns as well as the first ever Resident Event for the Fall of2014
• Conducted interviews for Leasing Agent, released a maintenance tech from their position, managed rent/move-out accounting, legal processing and proceedings, completed month-end reporting, oversaw purchasing, and all on1.5G wi-fi
• Key Accomplishments:
• Streamlined both purchasing and remodel processes that successfully achieved property profitability within three months of onboarding as Property Manager
• Consistently closed each month with94% occupancy even while managing polybutylene plumbing failures that flooded1 to5 units month
• Developed lowest-producing Leasing Agent in3rd Quarter to the4th Quarter top producing agent for200+ portfolio property

• Partnered with upper-level management overseeing sister conventional properties totaling400 units
• Completed sales, resident accounting for rent, move-out balances, unit inspections, lease compliance, as well as non-payment court proceedings
• Coordinated marketing campaigns with Leasing Manager and managed upsell amenities such as covered parking and garages
• Negotiated renewal rates, concessions, and term lengths for resident-retention
• Key Accomplishments:
• Outstanding Customer Service2014
• Outstanding Marketing2013

• Collaborated with Property Manager in oversight of400+ unit B+ LIHTC property
• Developed and launched monthly marketing promotions and biannual events developed to enhance property visibility
• Contributed specialized marketing and event photography
• Managed $15K+ delinquency in unpaid utilities discovered through account audit
• Successfully promoted rental rate increase while sustaining97% occupancy and99% in pre-leased contracts
• Key Accomplishments:
• Outstanding Customer Service August2010
• AMA Leasing Agent of the Year Nomination2009
• Leasing Agent of the Year2008
• Leasing Agent of the Year2007
• Outstanding Marketing2006

(hybrid – 36 units)

(online – 12 units)