KATTERYN MEJIA
Auburndale
Summary
Results-focused professional with success in recruiting and staffing. Skilled in sourcing, interviewing and onboarding qualified candidates. Proven ability to develop relationships with hiring managers and build efficient recruiting processes. Motivated professional experienced in leading teams to success. Possesses exceptional communication and problem-solving skills, as well as a strong ability to build relationships and motivate team members. Proven track record of developing successful teams and achieving organizational objectives. Highly organized candidate experienced in providing comprehensive clerical and administrative support. Proven track record of managing daily office operations, coordinating calendars, scheduling appointments, and handling incoming and outgoing calls. Adept at creating and maintaining filing systems and using office software applications. Committed to providing outstanding customer service, and ensuring the accuracy of administrative tasks.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Care Facilitator
Dedicated Senior Medical Center
07.2024 - Current
- Assisted with scheduling appointments for patients
- Assisted patients with canceling and rescheduling appointments.
- Managed appointment cancellations and rescheduling, Minimizing gaps in pcps schedule.
- Handled incoming calls and inquiries from patients, providing timely and accurate information
- Coordinated patient transportation needs prior to appointment.
- Confirmed patients appointments a day prior.
- Transmitted medical records and other correspondence by email, or fax.
- Verify health insurance.
- Making sure slots are filled for next 7 days, Clearing up all double book.
- Ensure top 40 are scheduled every 2 weeks
Recruiter
Peace River Citrus Products
01.2024 - 03.2024
- Explained job duties, compensation and benefits to potential candidates.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Facilitated job application processes for qualified candidates.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Identified best practices for recruiting process improvement.
- Maintained Applicant Tracking System records of all applicants.
Recruiter
GLstaffing
10.2022 - 11.2023
- Met with hiring managers to discuss requirements and specifications for candidates
- Met with candidates to discuss job opportunities and answer questions about company culture and benefits packages
- Participated in phone and in-person interviews to determine final candidates for consideration
- Developed and maintained relationships with key hiring managers to ensure successful recruiting processes
- Identified qualified candidates through various channels including job postings, online databases, referrals and networking events
- Maintained detailed recruiting processes, candidate pipeline documentation, and hiring procedures
- Created detailed job descriptions by researching roles, responsibilities, qualifications and skills needed for positions
- Reviewed resumes and other application materials to identify potential candidates
- Reviewed resumes against job requirements and conducted initial phone interviews with applicants.
Schedule Coordinator
Jupiter medical center
05.2021 - 10.2022
- Coordinated with managers to set up interviews with prospective employees
- Provided support to staff members regarding their schedules or any changes that need to be made
- Scheduled any necessary follow-up appointments, as directed by physicians
- Communicated with field staff regarding any late or incomplete visits
- Performed data entry into computer systems for tracking purposes
- Maintained records of employee attendance, leave balances, absences and other related data.
Call Center Customer Service Representative
Adecco
07.2020 - 02.2021
- Handled customer escalations in a timely and professional manner
- Built positive relationships with customers by demonstrating empathy and understanding their needs
- Proficiently handled escalated customer calls with patience, tact, and diplomacy
- Greeted customers, answered inquiries, and resolved customer complaints in a call center environment
- Documented customer interactions and complaints in a customer relationship management system
- Utilized problem-solving techniques to resolve customer issues quickly and efficiently.
Team Lead
Hit promotional
08.2019 - 04.2020
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Collaborated with management to develop strategies for improving productivity, quality assurance, and cost reduction initiatives
- Monitored daily activities within the warehouse facility including receiving, stocking, packing, shipping, returns processing.
Education
High School Diploma -
Leto High School
Tampa, FLSkills
- Resume scanning
- Applicant sourcing
- Pre-Employment Screening
- Human resources
- Background Checks
- Candidate Screening
- Employment Verification
- Customer Service
- Problem-solving skills
- Answering questions
- Call handling
- Documentation And Reporting
- Scheduling
- Patient Scheduling
- Medical Billing
- Medical Terminology
- ICD-10 Coding
- Shipping and receiving
- Product Packaging
- Warehouse Operations
- Order Picking
- Product Labeling
- Assembly and production
- Inbound and Outbound Calling
- Product Sales
- Payment Processing
- Office Administration
- Calling Center Rep
- Receptionist
- HR Assistant
- Health Insurance Verification
- Patient Access Receptionist
- Medical Receptionist
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Care Facilitator
Dedicated Senior Medical Center
07.2024 - Current
Recruiter
Peace River Citrus Products
01.2024 - 03.2024
Recruiter
GLstaffing
10.2022 - 11.2023
Schedule Coordinator
Jupiter medical center
05.2021 - 10.2022
Call Center Customer Service Representative
Adecco
07.2020 - 02.2021
Team Lead
Hit promotional
08.2019 - 04.2020
High School Diploma -
Leto High School
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