Kattey Carrender
New Market,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Jon Peters Insurance Agency
06.2021 - Current
- Managed customer inquiries and resolved issues in a timely manner.
- Processed orders and handled billing inquiries with accuracy.
- Provided excellent customer service through phone, email, and in person interactions.
- Contacted insureds in regards to late payments.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with other departments to ensure seamless customer service experience.
- Handled escalated customer complaints with empathy and professionalism.
- Contributed to team projects to improve overall customer satisfaction.
- Filed claims with insurance companies on behalf of customers.
Director of First Impressions
The Legacy Center
08.2020 - 06.2021
- Managed front desk operations and provided exceptional customer service in a busy office setting.
- Organized and maintained office supplies, files, and equipment for efficient daily operations.
- Handled incoming calls and inquiries, transferring to appropriate staff members as needed.
- Scheduled appointments and meetings, ensuring timely and accurate information for clients and colleagues.
- Assisted with administrative tasks such as data entry, filing, and document preparation.
- Recruit and organize volunteers for events.
- Collaborated with team members to improve processes and enhance overall office productivity.
- Provided reliable backup support during staff absences or peak periods, demonstrating adaptability and teamwork skills.
- Demonstrated strong communication skills and professionalism in all interactions with clients and visitors.
Independent Stylist
Color Street
09.2019 - 02.2020
- Managed and maintained inventory of nail products and tools.
- Consulted with clients to determine their desired nail services.
- Providing tutorials online, and in person, on how to apply the nails.
- Handling orders and shipping.
Education
High school diploma -
Hazel Green High School
05.2011
Skills
- Customer service
- Administrative Duties
- Communication skills
- Schedule Management
- Office Management
- Organizational skills
- Google Suite
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Jon Peters Insurance Agency
06.2021 - Current
Director of First Impressions
The Legacy Center
08.2020 - 06.2021
Independent Stylist
Color Street
09.2019 - 02.2020
High school diploma -
Hazel Green High School
Similar Profiles
Stephanie KesslerStephanie Kessler
Home Health Care Nursing at Marilyn Peters Home Care AgencyHome Health Care Nursing at Marilyn Peters Home Care Agency
William PrueWilliam Prue
Licensed Sales Producer at Jon D. Gruenewald Allstate AgencyLicensed Sales Producer at Jon D. Gruenewald Allstate Agency
Anne Marie HuffAnne Marie Huff
Client Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance AgencyClient Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance Agency
Felisha GurleyFelisha Gurley
Claims Analyst at Cigna HealthcareClaims Analyst at Cigna Healthcare
Jacob CampbellJacob Campbell
Mechanic at Precise Automotive and PerformanceMechanic at Precise Automotive and Performance