Kattey Carrender
Huntsville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proven ability to establish rapport and foster partnerships, contributing to business growth. Specializes in process optimization and delivering quality service efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent/Customer Service Specialist
Jon Peters Insurance Agency
06.2021 - Current
- Resolves customer inquiries and issues promptly, enhancing service efficiency.
- Processing orders and billing inquiries accurately to minimize errors.
- Delivering exceptional customer service through phone, email, and in-person interactions.
- Contacted insured individuals regarding late payments to facilitate timely resolution.
- Maintaining comprehensive records of customer interactions and transactions for future reference.
- Collaborated with departments to ensure seamless customer service experiences.
- Handled escalated complaints professionally, demonstrating empathy toward customer concerns.
- Assisted clients in selecting appropriate insurance policies based on individual needs.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Director of First Impressions
The Legacy Center
07.2020 - 05.2021
- Managed front desk operations, delivering exceptional customer service in a high-volume office environment.
- Organized office supplies and maintained files to support efficient daily operations.
- Handled incoming calls and inquiries, directing them to appropriate staff members promptly.
- Scheduled appointments and meetings, ensuring accurate information for clients and colleagues.
- Assisted with administrative tasks including data entry, filing, and document preparation.
- Recruited and coordinated volunteers for various events to enhance community engagement.
- Collaborated with team members to streamline processes and boost office productivity.
- Provided backup support during staff absences, showcasing adaptability and teamwork.
Education
High school diploma -
Hazel Green High School
Hazel Green05.2011
Skills
- Customer service
- Administrative Duties
- Communication skills
- Schedule Management
- Office Management
- Organizational skills
- Google Suite
- Customer follow-up
Certification
Property & Casualty License
Timeline
Insurance Agent/Customer Service Specialist
Jon Peters Insurance Agency
06.2021 - Current
Director of First Impressions
The Legacy Center
07.2020 - 05.2021
High school diploma -
Hazel Green High School