Kattia Canepa
Alexandria,KY
Summary
Senior Import professional with extensive experience in International Brokerage, recognized for identifying competitive opportunities. Demonstrated ability to foster strong relationships with DHL and customers, ensuring optimal service and compliance with Standard Operating Procedures. Expert negotiator with in-depth knowledge of the Import process, consistently receiving positive feedback from management and maintaining high customer loyalty. Bilingual in English and Spanish, focused on supervising operations and leading teams to achieve organizational objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Import Star Supervisor L2
DHL Express
Erlanger, KY
07.2025 - Current
- Transitioned over 20 direct reports to Star team during Express Shipments reallocation to CRC.
- Trained new agents for effective work-from-home operations.
- Cultivated relationships with key candidates to enhance customer satisfaction.
- Established reputation as reliable resource for prompt Q/A and training support.
- Mentored direct reports, promoting knowledge expansion and organizational value.
Import Express Supervisor L2
DHL Express
Erlanger, KY
04.2020 - 07.2025
- Managed over 80 direct reports during peak hiring season.
- Significantly improved AM team’s EOS results for three consecutive years.
- Reduced compliance entry errors, saving over $5.4 million year-to-date.
- Motivated direct reports through development programs and recognition initiatives.
- Collaborated on USE project by identifying senior leads for system testing support.
- Conducted live audits for high-risk customers, fostering relationships with clients and sales representatives.
CVG HUB Lead Compliance Specialist
DHL Express
Erlanger, KY
08.2020 - 04.2021
- Managed confidential records for over 6,000 CVG Hub employees.
- Re-aligned badge processes to expedite TSA and CBP approvals for hiring.
- Fostered strong relationships within organization to enhance internal and external communications.
- Implemented same-day badge process for Field Badges to ensure compliance with CBP regulations.
- Oversaw all badging requirements and processes for CVG Hub vendors and contractors.
- Maintained 100% compliance in TSA and facility audits.
Import Express & Export Supervisor L2
DHL Express
Miami, FL
08.2018 - 08.2020
- Managed over 40 direct reports, achieving Clearance on Arrival and BOS KPI targets.
- Reduced overtime by over 50% from August to December 2018.
- Motivated direct reports through development and recognition initiatives, awarding Employee of the Month and Service Awards.
- Ensured Hypercare program for at-risk customers, including Disney Cruises, Aptiv, and New Balance through collaboration with COG team.
- Implemented staffing action plans to address daily challenges related to FMLA or PTO absences within Import team.
- Spearheaded continuous improvement of processes and controls to drive consistent customer satisfaction.
Education
High School Diploma -
Westmoor High School
Daly City, CA05-1993
Skills
- Employee training and development
- Performance management
- Conflict resolution strategies
- Compliance auditing
- Process optimization
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Certification
* Certified DHL Operations Supervisory Onboarding - 2019
* NCBFAA Certified Customs Specialist - 2012
Accomplishments
Awarded Employee of the Quarter - Bronze 2023 - CVG Gateway
Awarded Employee of the Quarter - Silver 2018 - CVG Gateway
Awarded Employee of the Month - 2002 - SFO Gateway
References
References available upon request.
Timeline
Import Star Supervisor L2
DHL Express
07.2025 - Current
CVG HUB Lead Compliance Specialist
DHL Express
08.2020 - 04.2021
Import Express Supervisor L2
DHL Express
04.2020 - 07.2025
Import Express & Export Supervisor L2
DHL Express
08.2018 - 08.2020
High School Diploma -
Westmoor High School
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