Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kattia Mendoza

Glendale,AZ

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience

Work History

Total Loss Claims Associate

State Farm
Tempe, AZ
03.2023 - Current
  • Answers inbound calls and making outbound calls to customers within a fast paced, call center environment to provide claim status
  • Support our customers through personalized, caring, and simple interactions
  • Proactively investigating claims
  • Applying policy coverage
  • Accurately documenting claim files
  • Verifies details with policyholders and requested additional information.
  • Provide quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Deliver quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
  • Assists claimants, providers, vendors and other clients with problems or questions regarding claims.
  • Review documentation for appropriate coding, catching errors and making revisions.
  • Organize information by using spreadsheets, databases or word processing applications.
  • Corresponds with insured or agent to obtain information or inform of account status or changes.

Central Operations Associate

Amazon
Tempe, AZ
10.2021 - Current
  • Coordinate support between drivers, Amazon warehouses, and third-party locations like grocery stores and restaurants
  • Interpret information from different sources and use good judgement to make sure deliveries are on time
  • Communicate with delivery partners ensuring on-time delivery
  • Solve for planned and unplanned events (traffic, weather, sporting, and community events) that affect delivery routes
  • Identify issues and raise to management
  • Complete reports using standard tools and process
  • Use a computer, Microsoft Office, and Amazon software
  • Run digital plans which bundles orders for the following day for North America, Europe and Japan
  • Run numbers to determine if orders are batched in a timely manner, stations are over or under staffed and notify sites
  • Contact customers to offer replacement of undelivered product
  • Work on tickets which request the removal of packages that are not in stock in order or do for some reason are not able to be delivered
  • Address, contact and hours of operation verification of businesses we deliver for
  • Documented case information by completing forms promptly and filing with appropriate agencies.
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Monitored applications status and kept meticulous records of applicants submittals.
  • Wrote, recorded and proofread business communications, documents and data.
  • Generated regular reports as needed.
  • Copied, scanned and filed documents to maintain office records.
  • Assisted customers by answering questions and providing application status.

Floodplain Rep. / Development Services Specialist

Flood Control District
Phoenix, AZ
02.2007 - 06.2022
  • Expertise include inspections, application submittal process, violations, customer service, reviewing and evaluating technical engineering data, Floodplain information, construction documentation, data research and completing reports when required, often coordinating with other agencies
  • Provide Floodplain & Flood Insurance to customers based on the interpretation & scaling of property based on legal description and land title information, ability to map, scale, locate & interpret maps using Maricopa County GIS system
  • Reviews residential and commercial building applications and site plans to ensure completeness of permit plans prior to submittal and screens for accuracy
  • Reviews residential and commercial building applications and site plans to ensure completeness of permit plans prior to submittal and screens for accuracy
  • Researches subdivision plats, Assessors maps, legal descriptions and deed of conveyance and easements
  • Reviews deeds and applies legal descriptions to site property on Assessors maps and in approved subdivision plats for address assignments or verification
  • Review and prepare Floodplain use Permits for development within the Special Flood Hazard Areas to ensure that all Federal, state and County requirements are met, including conditions on the requirements to develop within the floodplain
  • Coordinates and tracks the progress of development projects and contacts permit applicants, contractors, engineers and architects regarding permit processing issues that needed to be addressed
  • Updates databases related to, permits, floodplain information and or violation inquiries utilising (Accela, Floodplain Management System aka FMS
  • Educate citizens, community representatives, and other groups about National Flood Insurance Program (NFIP) requirements
  • Assists property owners by providing back up documentation to apply for a Letter of Map Amendment (LOMA)
  • Create files and records for proof of compliance with NFIP Regulations
  • Collect fees for Floodplain Use Permits (2007-2020)
  • Maintain logs up to date in FCDMC internal logs; respond to calls, e-mals and walk-ins
  • Responsible for the keeping of the map room and library electronic catalog
  • Energetic and reliable office skills working with a diverse group of people and resources
  • A Certified Floodplain Manager with 14 years’ experience
  • Team member of the Elevation Certificate review team
  • Self-Driven with motivation to perform beyond expectations
  • Hardworking, recognized as a solid team player and reliable associate
  • Bilingual - read and write (Spanish)

Admin/Office Support

11.2003 - 02.2007
  • Provide customers information related to Floodplain review, Floodplain & Flood Insurance, Flood Hazard Information to customers based on the interpretation & scaling of property based on legal description and land title information, ability to map, scale, locate & interpret maps using Maricopa County GIS system
  • Creates and updates spreadsheets/databases related to private development inspections, Building and construction activities
  • Communicate legal descriptions, Finish Floor Elevations/Elevation Certificate submittal as requested by inspectors, surveyors, engineers, public and existing county engineers
  • Deal with high volume of calls, walk-ins and tasks on a day to day basis;
  • Prepare and present periodic staff reports as requested
  • Provide input into the development and implementation of Division’s administrative procedures
  • I am also responsible for Summer Youth training by serving as a mentor, services coordinator, and system navigator, this program was designated to wrap-around services to enable youth to become productive individuals who required intensive engagement and required behavior modification from them
  • This program also concentrated on building a sustained relationship with the participant and his/her family.

Administrative Coordinator Assistant

05.2002 - 11.2003
  • Responded to telephone inquiries of a general or routine nature concerning Drainage Clearance files, inspections, and either answers questions or referred the inquiry to the appropriate person handling the case
  • I provided customer information related to Floodplain review process
  • I was responsible to log and archive scanned and final Drainage Clearance files
  • Processed incoming and outgoing mail between the satellite, permitting offices, & P&D for the courier; I coordinated with P&D & County Recorder’s office to obtain missing information in current databases
  • Responsible for Summer Youth training by serving as a mentor, services coordinator, and system navigator
  • This program was designated to wrap-around services to enable youth to become productive individuals who required intensive engagement and required behavior modification from them
  • The program concentrated on building a sustained relationship with the participant and his/her family.

Education

Glendale Community College

Skills

  • Researching and resolution
  • Applying policies and procedures
  • Strong problem solving skills
  • Great interpersonal and written communication
  • Active Listening
  • Computer Skills
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Works Well Under Pressure
  • Great Customer Service Skills
  • Organizing and Prioritizing Work
  • Analytical Thinking
  • Attention to Detail
  • Time Management Abilities
  • Flexible Schedule
  • Good Judgment

Affiliations

ASFPM Certified Floodplain Manager (02/26/2008)

Timeline

Total Loss Claims Associate

State Farm
03.2023 - Current

Central Operations Associate

Amazon
10.2021 - Current

Floodplain Rep. / Development Services Specialist

Flood Control District
02.2007 - 06.2022

Admin/Office Support

11.2003 - 02.2007

Administrative Coordinator Assistant

05.2002 - 11.2003

Glendale Community College

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Kattia Mendoza