Open To Work
Kattia Thelisma
Plantation
Work Preference
Summary
Dynamic team leader with experience managing high-volume operations and driving performance through effective people leadership. Background in psychology with strong insight into human behavior, motivation, and team dynamics to support productivity, safety, and quality outcomes. Multilingual in four languages with intermediate-to-advanced proficiency, enabling effective communication across diverse teams. Completed coursework in clinical research, supporting a focused transition into research-oriented roles with an emphasis on operational excellence and regulatory awareness.
Overview
2024
2024
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Assistant Manager
Amazon
Miami, FL
01.2020 - 01.2024
- Supervise and mentor a team of 60+ associates across multiple departments, including shipping, receiving, flat sortation, allocations, VRET, and robotic arm operations.
- Train and develop associates, providing regular feedback to improve performance and support career growth.
- Achieved consistent productivity targets, averaging [X units/orders processed per shift], while maintaining high quality and accuracy rates.
- Led cross-functional teams to implement process improvements, enhancing operational efficiency and workflow management.
- Developed training programs for new staff, fostering a culture of continuous learning and performance excellence.
- Analyzed performance metrics to identify trends, driving strategic initiatives that improved service levels and customer satisfaction.
- Coordinated inventory management processes, optimizing stock levels and reducing excess inventory through effective forecasting.
- Mentored junior team members, providing guidance on project execution and professional development opportunities.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Enhanced team productivity by streamlining operational processes.
- Maintained 100% compliance with safety standards by enforcing protocols and conducting safety checks.
- Reduced processing errors by 10% through workflow improvements and proactive problem solving.
- Served as escalation point for issue resolution in transshipment, LTL, Hazmat handling, recycling, liquidation, and donations.
- Adapted quickly to operational needs by working varied schedules, including nights, weekends, and holidays.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Front Desk Agent
Trump National Doral
Miami, FL
01.2016 - 01.2018
- Delivered exceptional customer service by managing check-in/out, reservations, and financial transactions.
- Resolved guest concerns efficiently, maintaining a high standard of service in a fast-paced environment.
- Coordinated with cross-functional hotel staff to enhance guest satisfaction and loyalty.
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented guest feedback mechanisms, enhancing overall satisfaction and service quality.
- Developed workflow enhancements that improved efficiency during peak check-in times.
- Monitored reservation systems, maintaining accuracy in bookings and special requests.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
ESE Paraprofessional
Blanche Ely High School
Pompano Beach, FL
2011 - 2013
- Supported individualized education plans by implementing tailored instructional strategies.
- Collaborated with teachers to adapt learning materials for diverse student needs.
- Monitored student progress, providing feedback to enhance academic performance.
- Assisted in behavior management, fostering a positive classroom environment.
- Engaged students through creative activities that promote social and emotional growth.
- Communicated effectively with parents regarding student development and concerns.
- Trained new paraprofessionals on classroom procedures and best practices.
- Implemented assistive technology tools to support students with disabilities.
- Developed strong relationships with students by providing empathetic support during difficult transitions or challenging moments throughout their educational journey.
- Contributed to a positive school climate by actively participating in staff meetings and professional development opportunities related to supporting exceptional students'' education efforts.
- Collaborated with teachers to adapt lesson plans and ensure accessibility for all learners, resulting in increased student engagement and success.
- Provided one-on-one support for students with disabilities, enabling them to reach their full potential in the classroom.
- Improved student understanding by implementing individualized education plans for students with special needs.
- Promoted independence among ESE students by encouraging self-advocacy skills and fostering a sense of ownership over personal learning goals.
- Monitored student progress through regular assessments and adjusted instructional techniques accordingly, ensuring academic growth.
- Supported teachers in managing classroom routines and maintaining consistent schedules while accommodating the unique needs of ESE students.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Provided individualized reading, writing and math instruction to support student development.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
Program Assistant
Boys and Girls Club of America
West Palm Beach, FL
2011 - 2013
- Coordinated program schedules, ensuring alignment with organizational goals and community needs.
- Supported staff in implementing youth development programs, fostering engagement and participation.
- Assisted in the management of budgets for various initiatives, enhancing resource allocation efficiency.
- Organized training sessions for volunteers, improving service delivery and program effectiveness.
- Assisted with planning and coordinating day-to-day and special program activities.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Prepared clearly written and formatted documents and reports.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
- Supported creation of impactful program reports, highlighting successes and areas for improvement to stakeholders.
- Trained and supervised employees on office policies and procedures.
Assistant Manager
Value Pawn & Jewelry
Miami, FL
01.2009 - 01.2012
- Managed store operations, including sales, inventory control, cash handling, and staff training.
- Negotiated loan terms and initiated resale activity, driving repeat customer business.
- Supervised employees’ schedules, performance, and compliance with company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate financial reporting.
- Maintained up-to-date knowledge of product offerings to provide informed recommendations to clients.
- Collaborated with team members to optimize store layout and merchandising strategies for improved sales.
- Handled customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Trained new staff on operational procedures and customer service practices, boosting team efficiency.
- Developed promotional displays that increased product visibility and attracted customer interest.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Developed strategic plans that improved operational efficiency and streamlined workflows.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FLBachelor of Science - Psychology
Florida International University
Miami, FL 06.2025 - Current
High School Diploma -
North Miami Senior High
North Miami, FLSkills
- Leadership and mentoring
- Safety Compliance & OSHA Standards
- Productivity & Performance Optimization
- Process Improvement & Problem Solving
- Scheduling & Labor Planning
- Effective communication in English, Creole, French, and Spanish
- Robotic arm system management
- Team engagement
- Workforce skill enhancement
- Employee oversight
- Task delegation
- Strategic goal setting
- Warehouse operations management
- Course Work in Clinical Research Management
- CRM expertise
Certification
- Introduction to the Principles and Practice of Clinical Research
- Essentials of Clinical Research
- Principles of Clinical Pharmacology
- Data Management for Clinical Research
- Home Health Aide
- Alzheimer's Disease & Related Disorders
- Infection Control Techniques
- Domestic Violence Education
- Assisting Client With Self-Medication
- HIV/AIDS/OSHA
- Life/Health Agents
- Life/Health & Var. Annuities
- Real Estate
Timeline
Bachelor of Science - Psychology
Florida International University
06.2025 - Current
Assistant Manager
Amazon
01.2020 - 01.2024
Front Desk Agent
Trump National Doral
01.2016 - 01.2018
Assistant Manager
Value Pawn & Jewelry
01.2009 - 01.2012
ESE Paraprofessional
Blanche Ely High School
2011 - 2013
Program Assistant
Boys and Girls Club of America
2011 - 2013
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
North Miami Senior High