Summary
Overview
Work History
Education
Skills
Timeline
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Kattie Munro-Enneper

Tucson,AZ

Summary

Accomplished Team Leader at Youth Haven Ranch, adept in conflict resolution and beverage preparation, significantly enhanced visitor relations and team supervision. Leveraged skills to exceed sales targets and improve customer satisfaction, showcasing a proven track record of results through active leadership and strategic work planning.

Overview

8
8
years of professional experience

Work History

Team Leader

Youth Haven Ranch
05.2024 - 08.2024
  • Built relationships with each child.
  • Made sure the children were on time to their activities.
  • Taught devotionals every day
  • Worked with children from ages 7-16.
  • Worked with children from foster homes, group homes, disadvantaged children.
  • Shared Jesus with the children
  • Co-team lead
  • Team building

Lead Barista

Maranatha Bible Camp
05.2023 - 07.2023
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Service Advisor

Office Depot
01.2022 - 08.2022
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Reviewed completed orders for quality and accuracy.
  • Loaded and positioned unprinted materials.
  • Wrote clear and concise work instructions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed efficient cash register operations.

Bakery Clerk

Safeway
05.2021 - 12.2021
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.

Cactus Ranger

Saguaro National Park
06.2016 - 05.2021
  • Enforced rules and regulations to protect public and environment and issued citations for patterns of non-compliance or extreme violation.
  • Educated visitors on area wildlife and regional history during tours and presentations.
  • Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
  • Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
  • Guided tours for park visitors with focus on informative and safe visits.

Education

No Degree - Counseling With An Emphasis On Substance Abuse

Grand Canyon University
Phoenix, AZ

No Degree - Missions

Frontier School of The Bible
La Grange, WY
05.2025

High School Diploma -

Veritas Scholars Academy
Lancaster
06.2021

Skills

  • Team Supervision
  • Work Planning
  • Conflict Resolution
  • Beverage Preparation
  • Menu Memorization
  • Opening and closing duties
  • Cash Register Operation
  • Visitor relations

Timeline

Team Leader

Youth Haven Ranch
05.2024 - 08.2024

Lead Barista

Maranatha Bible Camp
05.2023 - 07.2023

Service Advisor

Office Depot
01.2022 - 08.2022

Bakery Clerk

Safeway
05.2021 - 12.2021

Cactus Ranger

Saguaro National Park
06.2016 - 05.2021

No Degree - Counseling With An Emphasis On Substance Abuse

Grand Canyon University

No Degree - Missions

Frontier School of The Bible

High School Diploma -

Veritas Scholars Academy

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