Kattie Sensaliver
Houston
Work Preference
Summary
Personable and responsible Cashier with 10 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Family Dollar
05.2017 - Current
- 1. Greet and assist customers with a smile.
- 2. Mark down items with the pdt gun.
- 3. Arrange items in their correct order
- 4. Manage shipping and receiving items.
- Managed nightly cash, register, financial and sales totals
- Acted as customer service representative
- Handled and submitted incoming sales calls
Cashier/Sales Associate
WALMART SUPERCENTER
Houston, TX
03.2005 - 09.2016
- Expressed appreciation and invited customers to return to the store.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Trained and mentored new cashiers.
- Maintained work area in clean and neat manner.
- Accepted merchandise returns.
- Managed cashier shifts and breaks.
- Built and maintained productive relationships with employees.
- Greeted customers promptly and responded to questions.
Lead Cashier
99 CENTS ONLY STORE
Houston, TX
05.2003 - 04.2005
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service protocols and POS system usage.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Implemented process improvements that streamlined checkout procedures and reduced wait times.
- Conducted regular audits of cash drawers, ensuring compliance with company policies.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
DIPLOMA -
Davidson High School
Saint Joseph, LA05.1982
Skills
- Cash management
- Assistant Manager Experience
- Management
- Shipping & Receiving
- Store Management Experience
- Supervising Experience
Timeline
Assistant Manager
Family Dollar
05.2017 - Current
Cashier/Sales Associate
WALMART SUPERCENTER
03.2005 - 09.2016
Lead Cashier
99 CENTS ONLY STORE
05.2003 - 04.2005
DIPLOMA -
Davidson High School
Assessments
- Customer Service Skills, Completed, 2019-01-01
- Verbal Communication, Familiar, 2019-01-01
- Attention to detail, Completed, 2019-05-01
- Customer focus & orientation, Completed, 2021-05-01
Personal Information
- Title: Cashier/Sales Associate
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer