Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Kattie Waits

Daphne,AL

Summary

Dynamic professional with a proven track record, enhancing experiences through meticulous area maintenance and exceptional guest relations. Skilled in inventory management and conflict resolution. Accomplished in streamlining operations with strong leadership to significantly improve service delivery. My proactive approach results in a noticeable increase in operational efficiency emphasizing my commitment to excellence and team collaboration.

Overview

8
8
years of professional experience

Work History

Waitress

Sunset Pointe
Fairhope, AL
02.2024 - Current
  • Assisted in seating guests at tables or booths.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Informed customers of daily specials and signature menu items.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Trained new employees to perform duties.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Prepared checks accurately and processed payments promptly.
  • Processed payments accurately using cash registers or POS systems.
  • Assisted other wait staff members in times of heavy customer traffic.

Domestic Worker

Self Employed Services
Daphne , AL
07.2022 - Current
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained and organized cleaning supplies stock.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Emptied trash receptacles throughout the property.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Used cleaning chemicals following proper guidelines.

Waitress

Rotolo's Pizzeria
Fairhope, AL
12.2021 - 07.2022
  • Stocked service areas with supplies during slow periods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Responded to ad hoc cleaning duties at end of shift.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Head Hostess and Server Assistant

Southern National
Mobile , AL
06.2021 - 12.2021
  • Increased restaurant sales through top-quality reception, greeting and seating service.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Stocked server areas with supplies before, during and after shifts.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining room activity to ensure compliance with health regulations.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Verified reservations and wait times with customers.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Helped service staff handle demand by distributing food and beverages.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Head Hostess, Server Assistant, and Food Runner

The Hope Farm
Fairhope , AL
01.2021 - 06.2021
  • Resolved problems or concerns to satisfaction of involved parties.
  • Enforced compliance with industry standards and led hostesses in commitment to quality service.
  • Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
  • Ensured that all guests received prompt, courteous attention from the hostesses.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw training of new hires in food safety protocols.
  • Explained goals and expectations required of trainees.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Managed inventory of supplies such as menus, condiments, linens.
  • Collaborated with managers from other departments to coordinate large parties or events.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Answered telephone to provide dining information and take reservations.
  • Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
  • Maintained records of reservations, cancellations, special requests, no-shows.
  • Established effective communication systems between hosts and hostesses and management.
  • Managed hostess relations to gather feedback and improve hiring, development, counseling, promotion and discipline processes.
  • Responded promptly to customer inquiries and requests for additional items or services.
  • Efficiently delivered food orders from kitchen to tables, ensuring timely service.
  • Participated in team meetings to discuss service improvements and guest feedback.
  • Removed dishes and glasses from tables for cleaning.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Participated in ongoing training to enhance job skills and knowledge.

Customer Service Specialist and Chemical Manager

Mosquito Authority
Daphne, AL
04.2017 - 03.2021
  • Contacted customers about potential service upgrades, new services and account changes.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Provided technical support for troubleshooting software applications used by customers.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Promoted available products and services to customers during service, account management and order calls.
  • Developed strong customer relationships to encourage repeat business.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Created monthly reports for senior management summarizing operational performance metrics.

Education

Associate of Science - Mechanical Engineering

Coastal Alabama Community College
Bay Minette, AL
05-2024

Skills

  • Dining area maintenance
  • High volume dining
  • Accurate money handling
  • Liquor, wine, and food service
  • Service prioritization
  • Guest relations
  • Memory retention
  • Conflict resolution
  • Upselling
  • Inventory management
  • Strong multitasking
  • Time management
  • Attention to detail
  • Decision-making
  • Team collaboration
  • Guest service
  • Strong leadership
  • Schedule management
  • Documentation and reporting
  • Tech-Savvy
  • Professional and polished presentation
  • Organization skills
  • Calm demeanor
  • Business operations

Affiliations

  • Research Enthusiast with a focus on expanding knowledge through various learning methods
  • Hands-on experience in automotive mechanics focusing on diagnosing and repairing vehicle issues to independently maintain my car
  • In-depth understanding of mechanical systems through hands-on examination and reassembly of various items
  • High School Engineering Club Member: Designed and constructed a pedal-driven 'moon buggy' with classmates, competing in international races

Accomplishments

  • National Honor Society Member, High School and College
  • TVA Foundation Scholarship awarded for academic excellence
  • Dean's List, [Coastal Alabama Community College], [2021-2022, Spring Semester 2024]
  • Statistics Award, College
  • Studied Business Management, [Coastal Alabama Community College]
  • Completed coursework towards a minor in Mathematics, one class remaining

Timeline

Waitress

Sunset Pointe
02.2024 - Current

Domestic Worker

Self Employed Services
07.2022 - Current

Waitress

Rotolo's Pizzeria
12.2021 - 07.2022

Head Hostess and Server Assistant

Southern National
06.2021 - 12.2021

Head Hostess, Server Assistant, and Food Runner

The Hope Farm
01.2021 - 06.2021

Customer Service Specialist and Chemical Manager

Mosquito Authority
04.2017 - 03.2021

Associate of Science - Mechanical Engineering

Coastal Alabama Community College

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Kattie Waits