Kattie Bond - Hancock
Executive Housing Administrator
Toledo,OH
Summary
Successful Executive Manager and Affordable Housing Developer offering over 30 years of experience in demanding environments focused on producing in cutting edge designs and services.. Skilled in directing development with creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership.
Overview
36
36
years of professional experience
36
36
36 Year Government, Private, Non-Profit Business Leader
15
15
15 Year Management and Human Resources Professional
36
36
36 Years of Mentoring Staff and Serving the Community
25
25
25 Years Building and Renovating Affordable Housing
Work History
Vice President of Lucas Housing Services Corp
Lucas Metropolitan Housing
Toledo, Ohio
08.2016 - Current
- The Vice President of Lucas Metropolitan Housing's non-profit affiliate Lucas Housing Services Corporation, (LHSC) managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Under the direction of a five (5) member board, provides leadership for non-profit affiliate of Lucas Metropolitan Housing.
- Provides over sight of a homeownership program that renovates and sells single family houses to first - time home buyers.
- In 2018, acquired an inventory of over 130 single family houses from Lucas County Landbank, that were former foreclosed upon Low Income Housing Tax Credit scattered site projects.
- Oversaw mergers and acquisitions activities that expanded company footprint into new markets or regions while ensuring seamless integration processes post-acquisition.
- Hired and managed LHSC employees to maximize productivity while training staff on best practices and protocols.
- Provides oversight of a homeownership counseling program.
- Since 2017 over 1,400 individuals have received homeownership counseling, over 450 individuals have been pre-approved for purchase of housing, and over 75 houses have been renovated and sold to individuals and families.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Established performance goals for department and provided methods for reaching milestones.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Increased sales to $2.5 Million Annually through aggressive sales program overhaul, market campaigns, and new product launches.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Directed marketing strategies to increase brand awareness, generate leads, and grow market share within highly competitive industries.
Chief Real Estate Officer
Lucas Metropolitan Housing
Toledo, Ohio
07.2023 - Current
- Reports to the President & Chief Executive Officer of the Lucas Metropolitan Housing (LMH) and is a member of the Senior Leadership Team.
- Directs the overall management and administration of LMH’s Real Estate, Development and Modernization Department, in support of LMH’s mission, goals and objectives.
- Responsible for developing real estate strategies through collaborative business planning, as well as executing and implementing those strategies in support of LMH’s mission.
- Provides administrative and operational leadership of the Real Estate Development and Modernization Department.
- Oversees the redevelopment or rehabilitation of LMH-owned properties.
- Oversees development of mixed-income, mixed finance housing.
- Acquisition, disposition, and development of land in support of LMH’s mission and consistent with LMH’s comprehensive real estate strategy.
- Oversees the analysis and evaluation of property redevelopment or rehabilitation proposals, relevant analysis includes the use of financial models and projections that are part of HUD’s Rental Assistance Demonstration (“RAD”) Program.
- Administers the HUD Capital Funds Program, including annual and five-year budgets, design, and rehabilitation/construction of projects.
- Directs the organization’s roadmap in delineating objectives and strategies for enhancing the asset management function.
- Subject Matter expert for Rental Assistance Demonstration Program (RAD) – Presenter at all staff conference regarding mixed finance and RAD in 2016 along with consultant.
- Negotiated favorable contract terms for clients with effective communication and persuasive tactics.
- Maintained up-to-date knowledge of local real estate markets to provide informed guidance to LMH during the decision-making process.
- Built lasting relationships with clients by demonstrating excellent follow-through even after the completion of transactions which resulted in repeat business opportunities.
Senior VP of Operations and Community Development
Lucas Metropolitan Housing
Toledo, Ohio
02.2018 - 12.2020
- Reports to the President & Chief Executive Officer of Lucas Metropolitan Housing Authority.
- The Senior Vice President of Operations is responsible for overseeing the day-to-day operations of Lucas Metropolitan Housing.
- Ensures customer satisfaction through the timely and professional delivery of quality service, with the right attitude and within the established budget; oversee non-profit affiliates, and the Choice Neighborhoods Initiative.
- This position is also responsible for implementing management responsibilities in accordance with the vision, values, policies, and procedures of the Authority and all applicable local, state, and federal laws.
- This position is responsible for monitoring and interpreting all federal regulations, PIH notices, from HUD to ensure agency compliance.
- Department direct reports include, Housing Choice Voucher Department maintaining High Performance for SEMAP, Low Income Public Housing, Real Estate Development and Modernization, and Resident Services.
- Managed the LMH Five-Year Strategic Plan.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
Chief Real Estate Officer
Lucas Metropolitan Housing
Toledo, Ohio
08.2016 - 02.2018
- Reports to the President & Chief Executive Officer of the Lucas Metropolitan Housing (LMH) and is a member of the Senior Leadership Team.
- Directs the overall management and administration of LMH's Real Estate, Development and Modernization Department, in support of LMH's mission, goals and objectives.
- For six months managed dual role as Acting Vice President of Asset Management. Was responsible for maintenance and housing of over 2,600 Low Income Public Housing Units.
- Responsible for developing real estate strategies through collaborative business planning, as well as executing and implementing those strategies in support of LMH's mission.
- Provides administrative and operational leadership of the Real Estate Development and Modernization Department.
- Oversees the redevelopment or rehabilitation of LMH-owned properties.
- Oversees development of mixed-income, mixed finance housing.
- Acquisition, disposition, and development of land in support of LMH's mission and consistent with LMH's comprehensive real estate strategy.
- Oversees the analysis and evaluation of property redevelopment or rehabilitation proposals, relevant analysis includes the use of financial models and projections that are part of HUD's Rental Assistance Demonstration (“RAD”) Program.
- Administers the HUD Capital Funds Program, including annual and five-year budgets, design, and rehabilitation/construction of projects.
- Directs the organization's roadmap in delineating objectives and strategies for enhancing the asset management function.
- Subject Matter expert for Rental Assistance Demonstration Program (RAD) – Presenter at all staff conference regarding mixed finance and RAD in 2016 along with consultant.
- Negotiated favorable contract terms for clients with effective communication and persuasive tactics.
- Maintained up-to-date knowledge of local real estate markets to provide informed guidance to LMH during the decision-making process.
- Built lasting relationships with clients by demonstrating excellent follow-through even after the completion of transactions which resulted in repeat business opportunities.
Associate Vice President of Asset Management
Lucas Metropolitan Housing
Toledo, Ohio
09.2015 - 08.2016
- Under the direct supervision of the Vice President of Asset Management plans, coordinates and supervises public housing activities and operations of LMH’s public housing programs.
- Monitored and managed the day-to-day operations of LMH’s public housing programs.
- Ensured staff provided excellent customer service to residents and vendors.
- Assisted the Vice President of Asset Management in the development and implementation of current and future programs that maximize and enhance the Authority’s goals and objectives.
- Assisted the Vice President of Asset Management with approving, modifying budgets prepared by property managers, budget compliance, preparing summary reports of departmental activities and fiscal status, operating practices and procedures and recommending changes to promote efficiency and achieve/maintain a high-quality performance status.
- Participated in pre-employment interviews, supervising, evaluating performance and training site personnel.
- Led beginning efforts to establish on-line rent payments, scheduled for implementation in March of 2017.
- Led preparation for REAC inspections resulting in 50% of the AMP’s scoring 85 or higher and one AMP scoring a 93-high performing.
- Mentored junior team members, providing guidance on best practices and strategies to overcome challenges while simultaneously strengthening their professional skillsets.
- Managed complex budgets, ensuring optimal allocation of resources for maximum return on investment.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated a culture of continuous learning among employees through professional development opportunities, fostering an environment of collaboration and innovation.
Grants Coordinator/Assistant Manager Resident Services
Lucas Metropolitan Housing
Toledo, Ohio
10.2013 - 09.2015
- Under the direction of the Manager of Resident and Special Services research and write grants, existing grant management including compliance and reporting.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Provided support to the Manager of Resident Services in providing managerial direction for coordination and referral services that would enhance resident’s quality of life.
- Completed bi-weekly payroll for 16 employees.
- Over a two-year time, span developed, wrote and maintained $3.7 Million in annual grants (new and renewal) supporting agency operations and addressing the identified needs of the organization and clients.
- Secured funding to establish six (6) new computer labs to support the development of client self-sufficiency.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Executive Director
Kids Unlimited
Toledo, Ohio
02.2012 - 10.2013
- Under the direction of the Kids Unlimited board provided managerial, and fiscal oversight of a K-8 After School Program.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Established performance benchmarks for each department in alignment with the organization''s strategic priorities.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Directed technological improvements, reducing waste and business bottlenecks.
Various Positions
City of Toledo
Toledo, OH
04.1995 - 01.2012
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Director Administrative Services
City of Toledo
Toledo, Ohio
04.1995 - 01.2012
- Provided managerial direction for economic and neighborhood development, including housing rehabilitation/demolition activities.
- Met and conferred with division/section heads to discuss and establish goals, objectives, policies, procedures, rules and regulations.
- Directed planned and assigned to divisions/sections goals and objectives and evaluated progress to determine whether goals and objectives were being met.
- Directed departmental administrative management of CDBG, CDBG-R, HOME, NSP fiscal and personnel operations.
- Developed, supported, controlled and administered the departmental budget, and 5-year Consolidated Plan, One Year Action Plans and Analysis of Impediments.
- Directed studies and investigations regarding the planning and development of large improvement projects.
- Kept abreast of current developments and community needs and made recommendations to the Mayor and City Council on present and future projects.
- Represented and acted as liaison for the City with public and private agencies, civic groups, the news media and the general public on issues relating to departmental activities.
Manager of Housing
City Of Toledo
01.2006 - 01.2007
- Provided, technical, operational, administrative and supervisory direction to employees in the Housing Section to support activities funded by HOME, CDBG, LEAD, including accounts payable and account receivables.
- Oversight of various new and rehabilitation housing activities, inspections of work to determine progress and adherence to standards.
- Acted as liaison with other divisions, public agencies and the public.
- Developed and implemented special project, managed and assigned projects and represented the section/department at meetings.
- Prepared legislation, correspondence and technical material related to section/department.
- Managed all housing programs from intake through completion.
- Assisted with the preparation of the section/department budget.
- Evaluated personnel policies and procedures and revised existing policies or implemented new policies as needed.
- Reviewed and made recommendations regarding organizational structure of the Housing Section.
- Monitored vacancies, conducted interviews, and made recommendations for hiring.
- Managed employee complaints and grievances and recommended disposition, (initiated disciplinary actions as needed).
- Managed citizen complaints.
- Monitored revenues, expenses and grants of the section, and prepared reports to grant agencies, prepared legislation and correspondence as needed.
Acting Director of Public Services
City Of Toledo
Toledo, Ohio
01.2003 - 01.2006
- Provided managerial direction to assigned divisions for all operational activities related to the provision of various public services as follows: recreation programs, tree planting, trimming and removal, public buildings, parks, and cemeteries,
- Met and conferred with division heads to discuss and establish goals, objectives, policies, procedures, rules, and regulations,
- Directed and planned assignments to divisions and evaluated progress to determine whether goals and objectives were being met,
- Directed departmental administrative, fiscal and personnel operations and developed controls and administered the departmental budget,
- Directed studies and investigations regarding the planning and development of substantial improvement projects,
- Kept abreast of current developments and community needs and made recommendations to the Mayor and City Council on present and future projects,
- Represented and functioned as liaison for the City of Toledo with public and private agencies, civic groups, the news media, and the public on issues relating to departmental activities.
- Prepared and issued news releases, reports, correspondence, and other materials as required.
Manager of Public Services
City Of Toledo
01.2001 - 01.2003
- Provided administrative and supervisory direction to employees in accounts payable, accounts receivable, payroll, and Real Estate Activity.
- Oversaw preparation of the departmental budget and related fiscal records
- Evaluated personnel policies and procedures and implemented policies as needed, reviewed and made recommendations regarding organizational structure of the department, monitored, vacancies, conducted interviews, and made recommendations for hiring.
- Managed employee complaints and grievances and recommended disposition, (initiated disciplinary actions as needed).
- Monitored revenues, expenses, and grants of the department, and prepared reports to grant agencies, prepared ordinances and correspondence as needed.
- Oversaw Open Space Planning and Capital Improvement projects and monitored progress, revenue, and expenses.
Administrator
City Of Toledo
Toledo, Ohio
01.2000 - 01.2001
- Provided technical, operational, administrative, and supervisory direction to employees in a variety of administrative and/or support activities including accounts payable, accounts receivable, departmental fiscal and personnel operations.
- Assisted in formulation and implementation of policies and procedures, managed contractual situations between management and collective bargaining agreements.
- Processed all real estate activities of the department.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Collected, validated, and distributed information to employees.
- Maintained personnel records and updated internal databases to support document management.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Neighborhood Development Specialist
City Of Toledo
Toledo, Ohio
04.1995 - 01.2000
- Responsible for the development of non-profit and for-profit housing projects.
- Project Manager for the City’s Housing Auction that included over 20 homes that were sold and generated $1.5 million in revenue for partner Community Development Organizations.
- Process Owner Occupied and Rental Rehab grants and loan projects from intake through completion of work.
- Set-up and closed out projects in HUD IDIS system.
- Processed down payment assistance grants for first time home-buyers.
- Processed Non-Profit Loan Pool grants for partner Community Development Organizations renovating and building affordable housing.
- Supported program evaluation processes by collecting and analyzing relevant data on project outcomes and impact.
- Increased grant funding by researching, writing, and submitting grant proposals to various federal agencies. Received $3.5 million lead grant to abate lead based paint in over 200 homes in the City of Toledo.
- Obtained, organized and developed training procedure manuals, guides and course materials.
- Identified training needs and coordinated training programs such as lead risk accessor, lead worker and lead contractor training for low to moderate income individuals and businesses.
- Prepared quarterly presentations for the Department Director.
Credit Analyst, Mortgage Underwriter, Consumer Loan Officer
Key Bank
Toledo, Ohio
01.1990 - 01.1995
- Analysis of financial statements and credit for individuals and businesses seeking loans.
- Provided valuable insights on industry trends and economic indicators, contributing to a well-informed lending strategy.
- Approved and declined applications with lending authority up to $150,000.
- Delivered accurate risk ratings by consistently evaluating borrowers'' financial health, competitive positioning, and market dynamics.
- Identified potential problem loans early on through ongoing monitoring activities, enabling prompt remedial actions when needed.
- Enabled data-driven decision making by leveraging technology tools like Excel macros or specialized software for more accurate analyses.
- Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
- Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
Operations Supervisor, Loan Officer, Loan Processor
First Federal Savings and Loan Toledo
01.1988 - 01.1990
- Responsibilities included supervision of ten (10) employees of a lending operation including training and development.
- Lending authority up to $100,000.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all sections.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Motivated and trained employees to maximize team productivity.
- Analyzed department metrics and performance and reported findings to management.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Tracked company equipment, tools and technology to manage inventory.
- Completed bi-weekly payroll for ten employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Spearheaded initiatives to streamline internal communication between sections, enhancing overall operational efficiency within the organization.
- Led coordination of all vehicle shows( Boat, RV, and Car Shows) for the organization.
Education
Bachelor of Science - Business Administration
Ohio Northern University
Ada, OHAffiliations
- United Way of Northwest Ohio 2007 - 2012
- Family House Homelessness Shelter 2014 - 2021
- National Development Council 1996 - current
- Rutgers EDPH Executive Directors Training 1/2023 - current
- Grant Professionals Certification (GPC) 6/2015 - 6/2017
- Nelrod Affordable Housing Training - 2019
- LIPH- PHA Certified - 2022
Timeline
Chief Real Estate Officer
Lucas Metropolitan Housing
07.2023 - Current
Senior VP of Operations and Community Development
Lucas Metropolitan Housing
02.2018 - 12.2020
Vice President of Lucas Housing Services Corp
Lucas Metropolitan Housing
08.2016 - Current
Chief Real Estate Officer
Lucas Metropolitan Housing
08.2016 - 02.2018
Associate Vice President of Asset Management
Lucas Metropolitan Housing
09.2015 - 08.2016
Grants Coordinator/Assistant Manager Resident Services
Lucas Metropolitan Housing
10.2013 - 09.2015
Executive Director
Kids Unlimited
02.2012 - 10.2013
Manager of Housing
City Of Toledo
01.2006 - 01.2007
Acting Director of Public Services
City Of Toledo
01.2003 - 01.2006
Manager of Public Services
City Of Toledo
01.2001 - 01.2003
Administrator
City Of Toledo
01.2000 - 01.2001
Various Positions
City of Toledo
04.1995 - 01.2012
Director Administrative Services
City of Toledo
04.1995 - 01.2012
Neighborhood Development Specialist
City Of Toledo
04.1995 - 01.2000
Credit Analyst, Mortgage Underwriter, Consumer Loan Officer
Key Bank
01.1990 - 01.1995
Operations Supervisor, Loan Officer, Loan Processor
First Federal Savings and Loan Toledo
01.1988 - 01.1990
Bachelor of Science - Business Administration
Ohio Northern University
Skills
- Operations Management
- Client Relationship Building
- Process Improvement
- Proposal Writing
- Strategic Planning
- LIHTC, HOME, CDBG, AHP Subject Matter Expert
- Coaching and Mentoring
- Performance monitoring
- Rental Assistance Demonstration (RAD) and Faircloth to RAD Expert
- Budget Oversight
- Critical Thinking
- Partnerships and Affiliations
- Public Speaking
- Human Resources Management
- Metrics Tracking
- Financial Management
- Regulatory Compliance
- Performance Benchmarking
- Organizational Development
- Business Administration
- Revenue Generation
- Project Management
- Program Oversight
- Team Leadership
- Decision-Making
- Policy and procedure development and Implementation
- Complex Problem-Solving
References
References Available Upon Request
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