Kattina Hilton
Washington Township,NJ
Summary
A motivated and service-oriented professional seeking a Customer Success position that will utilize a strong background in managing multiple priorities and successfully meeting client demands. Driven candidate with effective problem-solving & communication skills. Excellent organizational, analytical & negotiation abilities to help a business achieve long-term success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior ERP Analyst
Computer Generated Solutions
11.2022 - Current
- Provide support to over 30 clients daily in the functional/technical area within the SAP landscape
- Execute maintenance activities, coordinate testing, and apply maintenance activities to Test/Production environment
- Resolve problems to improve operations and deliver exceptional service
- Manage client expectations and relationships through clear communication and easily understood explanations
- Work proactively with the manager to identify issues affecting clients, company, and project goals
- Develop policies and procedures to streamline processes for the Analyst Team
- Build and foster key relationships with the Product Management team, including Software Development, Product Development, Engineers, and QA
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrate respect, friendliness and willingness to help wherever needed.
Senior EDI Analyst
Computer Generated Solutions
08.2016 - 11.2022
- Responsible for analyzing and providing support / guidance to both internal and external critical customers on complex electronic data transfers covering 832, 846, 850, 855, 860, 870, 856, 940, 945, 997 documents
- Exceeded goals through effective task prioritization and great work ethic
- Work across multiple departments to ascertain which vendors can exchange EDI documents
- Support onboarding of trading partners whether through online portal, direct connection, or VAN connection
- Led projects and analyzed data to identify opportunities for improvement
- Responsible for creating new communication flows and processes around existing gaps
Sales Operation Manager
Sunrise Brands: Seven Jeans
03.2015 - 08.2016
- Responsible for creating new communication flows and processes around existing gaps
- Created an inventory management tool that aided in stock-level management between retail and Web stores resulting in a 50% deduction of units sold within six Months for Ecommerce (from 800 units to 400 units)
- Develop and implement strategies to simplify process, improve accuracy, and improve operating efficiency
- Lead weekly Ops meetings to plan for any foreseeable issues related to inventory, production, overseas shipments, and purchase orders that could put delivery and sales goals at risk
Wholesale Operations Manager
Blue Cast Denim: Hydraulic Jeans
03.2010 - 09.2013
- Responsible for managing over 150 wholesale accounts from market preparation through order inception and delivery
- Maintained orders for all accounts – ensuring punctual shipments, expedient processing of special/additional orders throughout season
- Managed onboarding process for new EDI Trading Partners
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Wholesale Account Specialist
Liz Claiborne: DKNY Jeans / Liz & Co.
02.2005 - 08.2009
- Effectively supervised day-to-day back-end operations in a highly fast paced environment
- Guided supply chain, manufacturing, and sales operations meetings for top producing partnered brand, looked to for 'best practices' and benchmark for other Divisions to follow
- Gather and document requirements from trading partners for new and changing EDI maps and make corrections to reduce compliance charges
- Key player in smooth transition of system migration during $11B acquisition between Federated/May Stores, while maintaining high level of customer service and daily business activities
Education
Rutgers University -
Rutgers University
Newark, NJ01.2016
Fashion Institute of Technology - Fashion Merchandising & Management
Fashion Institute of Technology
New York, NY01.2007
Skills
- Electronic Data Interchange (EDI)
- Complex Data Transfer Analysis
- Task Prioritization
- Cross-Departmental Collaboration
- Vendor Onboarding
- Project Leadership
- Data Analysis
- Process Improvement
- Application support
Certification
Certified Global Business Professional
Timeline
Senior ERP Analyst
Computer Generated Solutions
11.2022 - Current
Senior EDI Analyst
Computer Generated Solutions
08.2016 - 11.2022
Sales Operation Manager
Sunrise Brands: Seven Jeans
03.2015 - 08.2016
Wholesale Operations Manager
Blue Cast Denim: Hydraulic Jeans
03.2010 - 09.2013
Wholesale Account Specialist
Liz Claiborne: DKNY Jeans / Liz & Co.
02.2005 - 08.2009
Rutgers University -
Rutgers University
Fashion Institute of Technology - Fashion Merchandising & Management
Fashion Institute of Technology
Certified Global Business Professional
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