Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kattrina McDonald

Detroit,USA

Summary

Motivated and detail-oriented professional with 2+ years of experience in receptionist and customer service roles, currently completing an Associate's Degree in Medical Billing and Coding. Skilled in managing high-volume calls, scheduling, data entry, and front desk operations. Proven ability to maintain professionalism under pressure and deliver exceptional service across diverse customer-facing roles. Seeking to contribute administrative and healthcare knowledge to a receptionist or medical office position.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Aventus Pay
Farmington Hills, USA
08.2023 - 12.2024
  • Provided phone and in-person support to customers regarding orders, returns, and services
  • Processed transactions accurately and efficiently
  • Developed rapport with clients to encourage repeat business
  • Resolved complaints using empathy and proactive problem-solving

Receptionist Administrator

Demi Properties LLC
Detroit, USA
01.2021 - 06.2024
  • Managed front desk operations, including greeting visitors, answering phones, and scheduling appointments
  • Maintained organized filing systems and accurate client records
  • Assisted with administrative tasks to support office efficiency
  • Handled customer inquiries professionally, improving client satisfaction

Seasonal Receptionist

Your Tax Station
Detroit, USA
01.2023 - 04.2023
  • Greeted clients, managed check-ins, and scheduled appointments during peak tax season
  • Answered phone calls and directed inquiries to appropriate staff
  • Collected and verified documentation for tax preparation
  • Maintained confidentiality and supported a smooth office workflow under tight deadlines

Education

Associate's Degree - Medical Billing and Coding

DeVry University
Illinois, Online
03.2025

Skills

  • Call Management
  • Multi-Line Phone Systems
  • Appointment Scheduling
  • Calendar Management
  • Customer Service
  • Complaint Resolution
  • Data Entry
  • Record Keeping
  • HIPAA Awareness
  • Microsoft Office Suite
  • Word, Excel

References

Available upon request.

Timeline

Customer Service Representative

Aventus Pay
08.2023 - 12.2024

Seasonal Receptionist

Your Tax Station
01.2023 - 04.2023

Receptionist Administrator

Demi Properties LLC
01.2021 - 06.2024

Associate's Degree - Medical Billing and Coding

DeVry University

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