Katty Alvarez
Houston
Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish with solution-oriented approach. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Legal Receptionist
Law Office Of Brian Plotts
02.2022 - 04.2022
- Answer phone calls and emails (phone calls screening)
- Respond to or forward client questions to the appropriate department
- Greet clients and visitors in a friendly manner and determine the reason for their visit
- Contact clients to schedule appointments with attorneys and other staff
- Sort and distribute mail
- Organize files
- Created, edited and maintained correspondence, motions, subpoenas, opinions, complaints, declarations and pleadings associated with discovery and trial preparation.
- Greeted clients and assisted with the intake process sheets.
- Filed documents with courts on behalf of attorney.
- Scheduled and made appointments for attorneys.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Front Desk Receptionist
Ultra Medical Cleaning & Environmental
01.2020 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Explained details regarding property to acclimate patrons to resort environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored office supplies by checking inventory and placing orders.
Office Administrative Assistant/Payroll Clerk
Ultra Building Services
01.2020 - Current
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Maintained payroll information by calculating, collecting and entering data.
- Initiated direct deposits and prepared manual checks for 600+ employees.
- Updated employee banking records when it was necessary.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
Youth Care Worker
Southwest Key Program
01.2017 - 12.2019
- Evaluated needs of youth and outlined measures to address.
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Assisted youth with obtaining resources such as food, clothing and shelter.
Education
Associate of Applied Science - Nursing
Houston Community College
Houston, TX05.2029
High School Diploma -
Lamar High School
Houston, TX05.2014
Skills
- Positive Attitude and Energetic
- Multi-Line Phone Systems
- Attention to Detail
- Visitor and Customer Relations
- Reliable and Punctual
- Multitasking and Prioritization
- Courteous and Professional
- Computer Proficiency
- Administrative Support
- Customer Service-Oriented
- Verbal and Written Communication
- Prioritization and Time Management
Languages
Spanish
Native or Bilingual
Italian
Native or Bilingual
Timeline
Legal Receptionist
Law Office Of Brian Plotts
02.2022 - 04.2022
Front Desk Receptionist
Ultra Medical Cleaning & Environmental
01.2020 - Current
Office Administrative Assistant/Payroll Clerk
Ultra Building Services
01.2020 - Current
Youth Care Worker
Southwest Key Program
01.2017 - 12.2019
Associate of Applied Science - Nursing
Houston Community College
High School Diploma -
Lamar High School
Similar Profiles
Akeirah Melanson-ShepardAkeirah Melanson-Shepard
Legal Assistant at Brian Mercy Law OfficeLegal Assistant at Brian Mercy Law Office
Claudia SchillerClaudia Schiller
Workers' Compensation Paralegal at Law Office of Brian A. HillWorkers' Compensation Paralegal at Law Office of Brian A. Hill
ShiQuon FowlerShiQuon Fowler
Paralegal/Investigator at Law Offices Of Brian S SchillerParalegal/Investigator at Law Offices Of Brian S Schiller
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument
Tyrek CruseTyrek Cruse
Warehouse Worker at Southern Glazer's Wine and SpiritsWarehouse Worker at Southern Glazer's Wine and Spirits