Katty Porter
Fort Worth,TX
Summary
Results-driven Quality Control Inspector at STERIS with expertise in defect identification and inspection documentation. Enhanced product quality through rigorous visual inspections and process improvements, fostering collaboration and training among teams. Committed to safety protocols and ISO standards, consistently achieving high compliance rates and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Quality Control Inspector
STERIS
04.2017 - 12.2019
- Conducted inspections on medical devices to ensure compliance with quality standards.
- Utilized precision measurement tools to assess product specifications and performance.
- Documented inspection results and identified non-conformances for corrective action.
- Collaborated with production teams to resolve quality issues promptly and effectively.
- Implemented process improvements to enhance efficiency and reduce defects in production.
- Participated in internal audits to uphold adherence to regulatory requirements and industry standards.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
Surgical Repair Tech
STERIS
07.2016 - 04.2017
- Diagnosed and repaired various medical equipment to ensure optimal performance and compliance with safety standards.
- Performed routine maintenance and inspections on sterilization equipment, enhancing operational efficiency and reliability.
- Collaborated with engineering teams to troubleshoot complex issues, improving resolution times and customer satisfaction.
- Trained junior technicians on repair procedures and safety protocols, fostering a culture of learning and adherence to standards.
- Streamlined repair processes by implementing best practices, reducing turnaround time for service requests significantly.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Repaired and maintained wide range of small and large appliances successfully.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Inspected and tested, repaired and refurbished products for proper operation.
- Followed detailed repair and maintenance procedures for consumer products.
- Dismantled machines and equipment to remove defective parts.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Reduced device downtime with regular maintenance and preventative measures.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
Deli Clerk
Publix Grocery Store
03.2014 - 07.2016
- Operated slicing equipment to prepare deli meats and cheeses efficiently.
- Assisted customers with product selection, providing knowledgeable service and recommendations.
- Maintained cleanliness and organization of deli area, ensuring compliance with health regulations.
- Managed inventory levels, restocking products to optimize availability for customers.
- Collaborated with team members to streamline deli operations and improve customer satisfaction.
- Trained new employees on food safety procedures and deli operating standards.
- Implemented waste reduction strategies, enhancing overall efficiency in product handling.
- Resolved customer concerns promptly, fostering positive shopping experiences at the deli counter.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Education
High School Diploma -
Colegio Bautista
Dominican Republic No Degree - Sterile Processing
The University of Texas At Arlington
Arlington, Texas, TXSkills
Quality control
Languages
Spanish
Native or Bilingual
Timeline
Quality Control Inspector
STERIS
04.2017 - 12.2019
Surgical Repair Tech
STERIS
07.2016 - 04.2017
Deli Clerk
Publix Grocery Store
03.2014 - 07.2016
High School Diploma -
Colegio Bautista
No Degree - Sterile Processing
The University of Texas At Arlington