Katty J. Rios
Miami,FL
Summary
Experienced House Manager with a proven ability to oversee multiple luxury properties, manage high-end service teams, and ensure seamless daily operations. Expert in maintaining property standards, coordinating with top-tier vendors, and delivering exceptional personalized service.
Overview
9
9
years of professional experience
Work History
House Manager
IM Academy
Miami, Florida
06.2021 - 06.2024
- Supervised and managed specialized maintenance tasks, such as those involving high-end appliances or systems.
- Oversee budgeting and expense tracking for each property, ensuring financial efficiency without compromising quality.
- Implemented and monitored cleaning protocols to ensure the highest levels of cleanliness and hygiene.
- Maintain meticulous records of all property-related activities, including maintenance, cleaning, and financial transactions.
- Facilitated communication and coordinated between properties to ensure seamless service and operations.
- Provided regular updates and personalized communication to property owners, keeping them informed about property status and any issues.
- Coordinated with outside contractors on all renovations or remodeling projects.
- Served as the primary point of contact for property owners, ensuring their needs and preferences are met.
- Paid meticulous attention to every aspect of the properties, from aesthetics to functionality, to ensure the highest standards of luxury living.
Regional Manager
AP Auto Body Diagnostic
Miami, Florida
07.2015 - 07.2021
- Monitored inventory levels of supplies needed for repairs, ordering additional items as needed from vendors.
- Negotiated contracts with suppliers for discounted prices on parts and materials used in repairs.
- Performed administrative tasks such as payroll processing and budgeting.
- Provided guidance and support to technicians when they encountered difficult problems or challenges.
- Worked closely with customers throughout repair process to answer questions and address concerns promptly.
- Conducted periodic inspections of tools, equipment, facilities and vehicles to ensure proper maintenance is being done.
- Coordinated with insurance companies to ensure timely payment for services rendered.
- Cultivated strong relationships with insurance company representatives, vendors, community groups, and media outlets to drive business development initiatives.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05-1998
Skills
- Event oversight
- Staff Development
- Calendar Management
- Activities scheduling
- Expense Management
- Activity Supervision
- Facility Inspections
- Maintenance Coordination
- Complex Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
House Manager
IM Academy
06.2021 - 06.2024
Regional Manager
AP Auto Body Diagnostic
07.2015 - 07.2021
High School Diploma -
Coral Gables Senior High School
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