Katty Romero-Viera
Lauderhill,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Manager and Bartender
Tatts and Tacos
Orland Park, FL
02.2022 - 08.2024
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Enforced health codes and safety regulations in compliance with state laws.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
Manager
La Brasa Restaurant
Sunrise, Florida
03.2018 - 11.2020
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Manager of Business Development and Sales
traffic shoes
Coral Springs, Florida
03.2016 - 11.2018
- Developed marketing plans that included budgeting, forecasting, target markets selection and product positioning.
- Developed and implemented effective strategies to expand customer base and increase sales.
- Provided leadership support throughout the entire sales cycle from prospecting through closing of deals.
Server,Cashier and Hosts
la Bamba Mexican and Spanish restaurant
Plantation And Margate , Florida
01.2010 - 08.2017
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Cleaned tables and chairs to prepare dining area for next customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
Insurance Agent
oasis insurance
Hollywood, FL
07.2015 - 06.2017
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Advised customers on the best ways to minimize risks associated with their assets.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Education
Criminal Justice
Broward College
Coconut Creek, FL05-2025
Skills
- Contract Management
- Business Administration
- Strategic Planning
- Expense Tracking
- Business Development
- Staff Development
- Workforce Management
- Marketing
- Operations Management
- Schedule Preparation
- Staff Management
- Customer Relationship Management (CRM)
- Staff Training and Development
- Team Leadership
Languages
Spanish
Professional
Accomplishments
Finish Several classes
- Criminology
- Crim Evidence
- Terrorism
- Juvenile Just
- Psycology
Timeline
Manager and Bartender
Tatts and Tacos
02.2022 - 08.2024
Manager
La Brasa Restaurant
03.2018 - 11.2020
Manager of Business Development and Sales
traffic shoes
03.2016 - 11.2018
Insurance Agent
oasis insurance
07.2015 - 06.2017
Server,Cashier and Hosts
la Bamba Mexican and Spanish restaurant
01.2010 - 08.2017
Criminal Justice
Broward College
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