Katty A. Catedral
Columbia,SC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
25
25
years of professional experience
Work History
Operations Manager
Monk Kay LLC
11.2018 - Current
- Maintaining Expense reports
- Tracked mileage and fuel
- Prepared and filing taxes
- Performed maintenance and kept paperwork current
- Created invoices and tracking payments
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Receptionist
Cortlandt Manor Oral Surgery
01.2014 - 01.2017
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Corresponded with clients through email, telephone, or postal mail
- Handled cash transactions and maintained sales and payments records accurately
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
Receptionist
Westchester Dental Services
01.1999 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected cash/credit card payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
DeWitt Clinton High School
Bronx, NY1999
Skills
- Inventory Control
- Contract Review and Recommendations
- Purchasing and Procurement
- Systems Implementations
- Client Relations
- Maintaining Compliance
- Leadership
- Management
- Schedule Oversight
- Policy and Procedure Implementation
- Quantifiable Revenue Increases
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Monk Kay LLC
11.2018 - Current
Receptionist
Cortlandt Manor Oral Surgery
01.2014 - 01.2017
Receptionist
Westchester Dental Services
01.1999 - 12.2013
High School Diploma -
DeWitt Clinton High School
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