Katty Amoreti Rodríguez
Millbrae,CA
Summary
Dedicated professional with 6 years in customer service and diverse roles in back office and medical industries. Proven ability to manage customer inquiries, ensure accuracy in transactions, and maintain organized workflows, contributing to operational efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Fastrak
2026.02 - Current
- Assisted customers with their payments and inquiries regarding invoices and violations with Fastrak company.
Meal Center Assistant
Gate Gourmet
2024.04 - Current
- Preparing Prelims for the airlines, verifying the accuracy of information, reconciling accounts, assisting with collections, and other related tasks.
Store Manager
Sourdough South San Francisco
2025.05 - 2026.01
- Planning and goal setting for future periods, training new employees, coaching and developing team members.
- Supporting problem resolution and decision making.
- Conducting timely performance evaluations.
Pacific Aviation
2024.11 - 2025.03
- Assisted and verified customers with boarding tickets and checking their legal documents to board flights.
- Checked correct weight loads on their suitcases.
Flight Checker
Gate Gourmet
2023.05 - 2024.04
- Check the quantity and quality of the food and beverages that the airline requests on their flights.
Teleperformance
2021.08 - 2022.04
- Customer service in Doordash campaign.
- Assisted dasher divers with issues regarding deliveries orders.
Customer Service Representative
Tri Source International (TSI)
Managua, Nicaragua
2018.10 - 2020.01
- I have been working in this campaign in 3 different departments:
- INTAKE: creating files and new accounts for patients who qualify for Medicare and Private insurance.
- VERIFICATION: call clients and Insurance companies and facilities requesting medical information.
- MEDICAL RECORDS ANALYST: I review patient’s medical records looking for the required information to approve the Durable medical equipment for sleep apnea.
- Nation Wide Medical Campaign
Legal Assistant (Back Office Campaign)
Accedo technologies
2017.02 - 2018.08
- Prepared legal documents and filings for court submissions.
- Conducted legal research to support case preparation and strategy.
- Managed attorney calendars and scheduled client meetings efficiently.
- Verified client information by calling them to confirm personal and medical details for medical record retrieval.
Customer Service Agent in MoneyGram Campaign
SITEL Nicaragua
2015.11 - 2017.01
- Assisted clients with money transfers and provided information about company services to enhance customer understanding.
- Resolved customer inquiries and issues promptly to improve overall satisfaction.
- Managed customer accounts using CRM software efficiently.
- Processed orders and ensured accurate fulfillment to maintain service quality.
Management Assistant in Alexandra Store
2014.01 - 2015.01
Verification Specialist
Tri Source International (TSI)
- Verified patient eligibility and benefits by contacting various insurance companies.
- Created marketing campaign for Easy Breathe Inc. to enhance brand visibility.
- Reviewed and verified documentation for compliance with company standards.
- Coordinated communication between departments to resolve discrepancies efficiently.
- Analyzed data entries to ensure accuracy and completeness of information.
Education
Medical Billing and Coding Specialist Certificate of Completion -
San Mateo Adult School
2026-01
Advance Excel -
Inatec
Masaya2017-04
English Course -
Masinfa
2016-01
Degree in Tourism and Hospitality Management -
UPOLI
2011-01
Postgraduate course in Strategic Sales Management -
UPOLI
Skills
- Team work
- Bilingual
- Call center experience
- Punctuality and reliability
- Conflict resolution
- Medical coding
- Customer service
- Data entry
- Effective communication
- Excel proficiency
- Problem resolution
- Product knowledge
- Typing proficiency
- Live chat support
- Credit card payment processing
- POS systems expert
- Microsoft outlook
- Call center procedures
References
- Flor Danelia Amoreti, 650-609-0619
- Margarita Garcia, 650-504-7838
Timeline
Fastrak
2026.02 - Current
Store Manager
Sourdough South San Francisco
2025.05 - 2026.01
Pacific Aviation
2024.11 - 2025.03
Meal Center Assistant
Gate Gourmet
2024.04 - Current
Flight Checker
Gate Gourmet
2023.05 - 2024.04
Teleperformance
2021.08 - 2022.04
Customer Service Representative
Tri Source International (TSI)
2018.10 - 2020.01
Legal Assistant (Back Office Campaign)
Accedo technologies
2017.02 - 2018.08
Customer Service Agent in MoneyGram Campaign
SITEL Nicaragua
2015.11 - 2017.01
Management Assistant in Alexandra Store
2014.01 - 2015.01
Verification Specialist
Tri Source International (TSI)
Medical Billing and Coding Specialist Certificate of Completion -
San Mateo Adult School
Advance Excel -
Inatec
English Course -
Masinfa
Degree in Tourism and Hospitality Management -
UPOLI
Postgraduate course in Strategic Sales Management -
UPOLI