Ecaterina Makovskaia
Sheridan
Summary
With a proven track record at Q Properties LLC and Shall We Dance Studio, I excel in enhancing customer satisfaction. My expertise in business development and exceptional leadership skills have driven significant improvements in service delivery and client relations, demonstrating my ability to adapt and thrive in dynamic environments.
Overview
19
19
years of professional experience
Work History
Manager for Q Properties LLC
Julio Quintana
11.2014 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for customers .
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Ballroom Dance School Owner
Shall We Dance Studio
01.2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Ballroom School Owner
Self Employed
04.2006 - 12.2011
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Human Resources And Business Economics
Odesa State Economic University
Odesa Ukraine 05.2012
Bachelor Of Arts In Dance - Ballroom And Latin Dancing
Dance School
Chisinau Moldova06.2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Project management
- Customer relationship management (CRM)
- Sales techniques
- Business administration
- Marketing
- Effective communication
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Excellent communication
Languages
English
Professional Working
Russian
Native or Bilingual
Moldavian
Professional Working
Ukranian
Full Professional
Timeline
Manager for Q Properties LLC
Julio Quintana
11.2014 - Current
Ballroom Dance School Owner
Shall We Dance Studio
01.2012 - Current
Ballroom School Owner
Self Employed
04.2006 - 12.2011
Human Resources And Business Economics
Odesa State Economic University
Bachelor Of Arts In Dance - Ballroom And Latin Dancing
Dance School
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