Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Katy Bair

Canton,OH

Summary

Dynamic Warranty Administrator with proven expertise at Sarchione CDJR in claims processing and compliance monitoring. Adept at reducing processing delays through meticulous paperwork coordination and fostering strong customer relationships. Recognized for exceptional attention to detail and commitment to service excellence, ensuring accurate and timely warranty management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Warranty Administrator

Sarchione CDJR
03.2023 - Current
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Maintained detailed service and customer records.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Processed claim paperwork and followed up on missing information to complete processing.

Warranty Administrator

Haasz Automall of Dalton
12.2021 - 03.2023
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Maintained detailed service and customer records.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Processed claim paperwork and followed up on missing information to complete processing.

Service Advisor

Haasz Automall of Dalton
07.2020 - 03.2023
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Service Porter

Haasz Automall of Dalton
01.2020 - 03.2023
  • Communicated with coworkers and managers about completed duties.
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Performed cleaning and maintenance duties as directed.
  • Cleaned and organized building areas as required.
  • Completed sweeping, mopping, and window-cleaning.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Parked and retrieved cars according to customer needs.
  • Performed tasks needed by Service Advisors.
  • Picked up and delivered vehicles to customers.
  • Shuttled customers as needed.
  • Booked repair orders and cashed out customers when needed.
  • Answered phone calls and made appointment.

Parts Delivery Driver

Serra Auto Park
11.2017 - 01.2020
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Pulled parts off store shelves to fill customer orders.
  • Checked parts computer for stock items and initiated special orders.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Fostered positive working relationships with regular customers.
  • Inspected load security and checked for damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.

Education

No Degree - Nursing & Psychology

West Virginia University
Morgantown, WV

Skills

  • Paperwork coordination
  • Claims processing
  • Warranty management
  • Claims submissions
  • Appointment booking
  • Compliance monitoring
  • Software applications
  • Claim processing
  • Appointment scheduling
  • Paperwork processing

Accomplishments

  • Consistently achieves above the "Top Quartile Overall" average with Stellantis for days to submit and claims paid first submission.

Certification

  • Certified Warranty Administrator, Setllantis - 4 years

Timeline

Warranty Administrator

Sarchione CDJR
03.2023 - Current

Warranty Administrator

Haasz Automall of Dalton
12.2021 - 03.2023

Service Advisor

Haasz Automall of Dalton
07.2020 - 03.2023

Service Porter

Haasz Automall of Dalton
01.2020 - 03.2023

Parts Delivery Driver

Serra Auto Park
11.2017 - 01.2020

No Degree - Nursing & Psychology

West Virginia University

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