Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katy Baldwin

Scranton,PA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Server/ Certified Trainer

Darden Restaurant Group
11.2021 - 04.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Head Waitress

Keystone Restaurant
01.2018 - 06.2021
  • Ensured compliance with health regulations through regular staff training on food safety protocols.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • .Contributed to revenue growth by upselling menu items when appropriate without compromising integrity or guest satisfaction.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Enhanced dining experience through expert menu knowledge and personalized recommendations.
  • Promoted positive work environment by addressing conflicts among team members promptly and professionally.
  • Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
  • Improved customer satisfaction by providing attentive and friendly service to patrons.
  • Managed food resources, memorized orders, and coordinated customer service.

Education

Bachelor Of Social Science - Social Work

Northampton Community College
Bethlehem, PA
05.2013

Skills

  • Beverage Preparation
  • Food Delivery
  • Guest Engagement
  • Table Bussing
  • Food Running
  • Order delivery practices
  • Safe Food Handling
  • Order Management
  • Supply Restocking
  • Wine service
  • Ordering Procedures
  • Strong Work Ethic
  • Order Accuracy

Timeline

Server/ Certified Trainer

Darden Restaurant Group
11.2021 - 04.2024

Head Waitress

Keystone Restaurant
01.2018 - 06.2021

Bachelor Of Social Science - Social Work

Northampton Community College
Katy Baldwin