Katy Bennett
Stuarts Draft,VA
Summary
Hardworking, dedicated, compassionate social worker with many years of experience in self-employment, program management, goal development and implementation, and providing support through leadership. Proficient in program development, logistics, and communication. Skilled in building confidence in others through relationships. Proven track record of implementing feedback systems and improving safety and communication. Brings positive attitude and commitment to continuous learning and growth. Strong team player.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Change Your Life Program Coordinator
Love In the Name of Christ
Staunton, Waynesboro, Augusta
01.2017 - 02.2025
- Managed and coordinated all aspects of the hand-up educational and relational program, including planning, execution, and evaluation
- Developed program goals, objectives, and timelines in collaboration with the team
- Facilitated communication and collaboration among program team members, ensuring continuity and reliability in leadership
- Developed and maintained program documentation, including reports, schedules, volunteer management, and participant progress
- Managed yearly, monthly, and weekly program logistics, including volunteer scheduling, transportation planning, material procurement, and information management between participants, volunteers, and staff
- Provided support and guidance to approximately 25 program participants and 50 volunteers, addressing their concerns and needs
- Coordinated program evaluations and surveys to gather feedback for program improvement
- Utilized Breeze, the ministry database, to maintain accurate and up-to-date profiles for volunteers and participants
- Created and distributed program materials, including brochures, flyers, and informational resources using Word, Google Docs, PowerPoint, Google Slides, and Canva
- Collaborated with program leaders to develop and implement program strategies and initiatives
- Conducted program assessments and needs analyses to identify areas for enhancement
- Managed program schedules and timelines, adjusting as necessary to meet changing priorities
- Developed and maintained children's ministry protocols to ensure safety and wellbeing of the 15-20 children in the program
- Implemented a feedback system to collect input from program volunteers resulting in improved safety and communication with program participants
- Managed program inventory and supplies, optimizing resource allocation
- Maintained a high level of organization and attention to detail in all program-related tasks
- Led training sessions for volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events to engage participants, enhancing their learning experience within the program framework.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Self Employed Owner/Operator
Ruff Housing Dog Boarding
Barboursville, VA
01.2001 - 07.2013
- Established foundational processes for business operations from conception to implementation
- Sole proprietor without employee support
- Responsible for all aspects of the business, including client recruitment and communication, scheduling, client billing and receiving, record keeping, and facilities management
- Provided compassionate care and attention to dogs entrusted to Ruff Housing, ensuring their comfort and well-being
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes, conducting needs assessments, and providing exceptional service
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Volunteer Court Appointed Special Advocate
Piedmont CASA
Charlottesville, VA
01.2011 - 01.2013
- Improved child welfare by providing effective advocacy for children in the court system
- Conducted comprehensive independent investigations, working closely with physicians, therapists, lawyers, guidance counselors, social workers, teachers, parents, and others to better understand the needs of the child
- Participated in family partnership meetings, special education meetings, and other child-specific treatment and support team meetings
- Developed detailed court reports including recommendations that focus on short-term and long-term outcomes in the best interest of the child, ensuring that they receive appropriate and necessary services
- Observed strict security measures to keep all case information confidential
- Empowered children's voices by representing their interests during critical decision-making processes affecting their lives
- Utilized strong interpersonal skills when interacting with children in difficult situations, building trust and rapport to gather vital information for their cases
- Conducted interviews with parents, foster parents, school officials, and other individuals to better understand client's needs
Medical Transcriptionist
Forest Lakes Primary Care, UVA Health System
Charlottesville, VA
01.2002 - 01.2005
- Provided contracted medical transcription services to a two-doctor primary care office
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Improved turnaround time for report generation by efficiently managing transcription tasks
- Sub-contracted a portion of the work to another transcriptionist, improving turnaround times
- Reviewed and edited transcriptions for grammar, punctuation, and clarity
- Researched unfamiliar terms to ensure accurate representation in the transcriptions
- Closely followed client instructions regarding specific formatting preferences or requirements for their transcripts
- Earned frequent positive feedback from the clients
- Work terminated when the UVA Health System moved all primary care transcription services to a larger company
Education
Bachelor's degree - Social Work
Mary Baldwin University
Staunton, VA05.2016
Associate's degree - Veterinary Technology
Blue Ridge Community College
Weyers Cave, VA05.1991
Skills
- Logistics and details with a proactive mindset
- Strong verbal and written communication skills
- Process development and improvement
- Administrative experience
- Google Suite
- Document proofreading
- Program development
- Program leadership, management, and optimization
- Visual content creation with Canva
- Office administration
- Volunteer management
- Team building and leadership through relationships
- Collaborative relationship building
- Strong focus on accuracy
- Effective problem solving
- Customer service experience
- Policy and procedure creation and implementation
- Strategic delegation of responsibilities
- Audio transcription
- Transportation planning
Certification
Driver's License
Timeline
Change Your Life Program Coordinator
Love In the Name of Christ
01.2017 - 02.2025
Volunteer Court Appointed Special Advocate
Piedmont CASA
01.2011 - 01.2013
Medical Transcriptionist
Forest Lakes Primary Care, UVA Health System
01.2002 - 01.2005
Self Employed Owner/Operator
Ruff Housing Dog Boarding
01.2001 - 07.2013
Associate's degree - Veterinary Technology
Blue Ridge Community College
Bachelor's degree - Social Work
Mary Baldwin University