Katy Benson
Portland,OR
Summary
Seasoned Flight Attendant with background flying for 2 airlines in the UK, experience in first-class service on international flights. Have flown both long & short haul. Experience includes maintaining high standards of safety and customer service, teamwork during in-flight emergencies, and answering safety & medical questions with no notice at pre-flight briefings. Strengths lie in exceptional interpersonal skills, problem-solving abilities, and commitment to passenger comfort. Excited & energized to get back to the skies after a career break to have my child.
Overview
15
15
years of professional experience
Work History
Nanny
Private Family Client
Portland, OR
08.2022 - Current
- Developed a close relationship with the child & parents through building trust with my professionalism & nurturing care given in an attachment style
- Assist child with daily activities, such as dressing, bathing, and feeding.
- Monitored the children's playtime to ensure safety and wellbeing whilst also fostering their independent play opportunities
- Plan age-appropriate activities to help foster physical, mental, and emotional development.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Organized educational games and materials to encourage learning in a fun way.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Kept detailed records of each child's progress including meals eaten, naps taken..
- Read stories aloud to the children and engaged them in creative play activities, singing & rhymes
- Gave medication to children as directed by parents or guardians.
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
- Research new places or activities that would be interesting and beneficial for the child
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Provided safe transportation to and from activities and events.
Nanny
Private Family Client
Portland, OR
05.2022 - 08.2022
- Same as above
Nanny
Private Family Client
Portland, OR
03.2021 - 03.2022
- Same as above
Nanny
Private Family Client
Portland, OR
08.2016 - 03.2021
- Same as above including homeschooling 3 children during the pandemic
Flight Attendant
Virgin Atlantic Airways
London, England
02.2011 - 03.2016
- Demonstrated excellent customer service skills in 3 different cabin classes on board.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Provided assistance to disabled passengers when necessary.
- Adhered to company policies regarding security measures and protocol at all times.
- Completed paperwork related to passenger manifests accurately after each flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Flight Attendant
EasyJet
Manchester
02.2010 - 02.2011
- Same as above flight attendant position
Education
Bachelor of Arts - Dance Studies
Liverpool John Moores University
Liverpool, England 05.2008
Skills
- I have experience in medical emergencies on board, and also in my work as a private nanny I keep ultra calm under pressure & I am someone you can count on during those moments
- Can work independently or within a team to provide professional yet friendly care with whatever role I take on
- My excellent references provide confidence in my experience, I put my heart & soul into my job & deliver great results
- My life experience of traveling around the world & immigrating to the USA allows me to connect with people from many cultures with a baseline of open positivity
Timeline
Nanny
Private Family Client
08.2022 - Current
Nanny
Private Family Client
05.2022 - 08.2022
Nanny
Private Family Client
03.2021 - 03.2022
Nanny
Private Family Client
08.2016 - 03.2021
Flight Attendant
Virgin Atlantic Airways
02.2011 - 03.2016
Flight Attendant
EasyJet
02.2010 - 02.2011
Bachelor of Arts - Dance Studies
Liverpool John Moores University