Katy Botelho
Charlotte,NC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Manager - Paddle Sports Operations
U.S. National Whitewater Center
01.2024 - Current
- Supervised full-time operations staff of 7-8 and part-time staff of 100+ and kept employees compliant with company policies and procedures.
- Implemented quality control systems to boost overall product consistency and reliability.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
Assistant Manager - Paddle Sports Operations
U.S. National Whitewater Center
05.2023 - 01.2024
- Supervised day-to-day operations of 2 program areas to meet performance, quality and service expectations.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency and lower labor costs.
Director of Programming
Soccer Foundation Of Charlotte
01.2022 - 04.2023
- Created and implemented seasonal programming 2-3 times per year with 500 children across 20 locations.
- Managed coaching staff of more than 25 including administering schedules to handle programming demands.
- Interviewed, hired, and trained new coaches to program.
- Communicated with families, schools, and funders on daily basis through online communication, newsletters, and social media.
- Coordinated and supervised volunteers and support staff required for events including clinics, fundraisers, and game day experiences.
Coaching Coordinator
Soccer Shots
03.2021 - 01.2022
- Supervised 20 coaches on daily basis, including all scheduling and providing performance based evaluations 2-3 times per quarter to maintain company standards.
- Spearheaded all recruiting, hiring, and onboarding, developing new ways to increase retention.
- Communicated with parents and school staff daily about coaches and gave child feedback.
Coach/Lead Coach
Soccer Shots
09.2018 - 03.2021
- Coached 40 sessions per week.
- Managed group of 5-6 coaches and gave performance-based evaluations.
- Met with with Director of Coaching and Coaching Coordinator to discuss coach evaluations and improve training processes.
Events Coordinator
Bechtler Museum of Modern Art
02.2018 - 02.2019
- Managed administrative logistics of events planning, event booking, and event promotions.
- Created and managed client proposals, contracts, and invoices.
- Sent marketing materials to potential clients and responded to leads.
Education
Bachelor of Arts - Psychology
The College of William & Mary
Williamsburg, VA05.2017
Skills
- Verbal and written communication
- Team Leadership
- Complex Problem-Solving
- Operations Management
- Airtable, Microsoft Office, SharePoint
- Scheduling and Coordinating
- Process Development and Streamlining
- Interpersonal Communication Skills
- Event Planning
- Customer Service
Timeline
Manager - Paddle Sports Operations
U.S. National Whitewater Center
01.2024 - Current
Assistant Manager - Paddle Sports Operations
U.S. National Whitewater Center
05.2023 - 01.2024
Director of Programming
Soccer Foundation Of Charlotte
01.2022 - 04.2023
Coaching Coordinator
Soccer Shots
03.2021 - 01.2022
Coach/Lead Coach
Soccer Shots
09.2018 - 03.2021
Events Coordinator
Bechtler Museum of Modern Art
02.2018 - 02.2019
Bachelor of Arts - Psychology
The College of William & Mary
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