Dynamic professional with a proven track record at Dollywood Theme Park, excelling in customer service and safety compliance. Leveraged adaptability and excellent communication to enhance guest satisfaction and team efficiency. Achieved notable improvements in safety and customer experience, demonstrating a commitment to excellence and a positive, results-driven approach.
Work History
Amusement Park Employee
Dollywood Theme Park
Pigeon Forge , TN
11.2024 - 12.2024
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Exceeded customer satisfaction by finding creative solutions to problems.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Managed park booths by conducting games, awarding prizes and collecting tickets.
Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Sales Associate
Old Navy
Pigeon Forge, TN
10.2024 - 11.2024
Assisted customers with product selection, sizing and styling.
Handled returns and exchanges according to company policies.
Computed purchases and received and processed cash or credit payment.
Maintained up-to-date knowledge of store merchandise and policies.
Used technology resources to assist customers in locating and selecting items.
Maintained cleanliness of store environment including floors, windows, displays.
Sold various products by explaining unique features and educating customers on proper application or usage.
Helped customers find specific products, answered questions, and offered product advice.
Answered store and merchandise questions and led customers to wanted items.
Maintained knowledge of sales and promotions, return policies and security practices.
Processed transactions using a point-of-sale system.
Assessed customer needs to provide assistance and information on product features.
Provided accurate information about products, prices and services.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Bagged or packaged purchases and wrapped gifts.
Adhered to company initiatives and achieved established goals.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Adapted sales strategies based on customer interactions and feedback to improve results.
Described merchandise and explained use, operation and care.
Recommended, selected and located merchandise based on customer desires.
Engaged customers in friendly, professional dialogue to determine needs.
Cleaned shelves, counters and tables to maintain organized store.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Greeted customers to determine wants or needs.
Developed trusting relationships with customers by making personal connections.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Demonstrated product features and benefits for customers' needs.
Processed credit card transactions quickly and securely.
Collected payments and provided accurate change.
Handled customer complaints in a professional manner.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Watched for and recognized security risks and thefts to prevent or handle situations.
Assisted in visual merchandising, creating appealing displays that capture customer interest.
Greeted customers and provided exceptional customer service.
Worked with fellow sales team members to achieve group targets.
Answered customer inquiries regarding product features, pricing, and availability.
Built and maintained relationships with peers and upper management to drive team success.
Processed returns, exchanges, and refunds in accordance with company policies.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Exceeded customer satisfaction by finding creative solutions to problems.
Updated and maintained databases with current information.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked with cross-functional teams to achieve goals.
Identified needs of customers promptly and efficiently.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked effectively in team environments to make the workplace more productive.
Prioritized and organized tasks to efficiently accomplish service goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assisted with customer requests and answered questions to improve satisfaction.
Amusement Ride Operator
Swampy Jacks wongo adventure
Panama City Beach, FL
07.2024 - 09.2024
Collaborated with peers to deliver consistent service and promote customer retention.
Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Reported any suspicious activity or potential hazards immediately to management team.
Maintained cleanliness around ride area, ensuring a pleasant environment for guests.
Interacted with guests in a friendly manner while providing directions or assistance as required.
Operated ride with attention to proper functioning and safety as guests get on and off ride.
Operated attraction equipment precisely to concur with operational procedures.
Checked seatbelts of riders to maximize safety and manage risk.
Inspected equipment to detect wear and tear and noted parts needing immediate repair.
Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
Pulled down safety bars and secured riders according to specified attraction details.
Conducted daily inspections of ride equipment and machinery for potential safety hazards.
Operated emergency stop buttons when needed in case of an incident or malfunctioning ride.
Managed ride lighting and sound effects, enhancing guest experience.
Provided customer service by answering questions about rides and attractions.
Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
Adhered to company policies regarding guest behavior, safety regulations.
Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Gave cohesive directions to guests to easily find attractions, restaurants, and restrooms.
Assisted guests with boarding, exiting and seating on amusement rides.
De-boarded passengers for safety to repair attraction equipment for optimal operation.
Demonstrated safe operating procedures for all rides, ensuring that riders followed instructions carefully.
Ensured the rides were in proper working order before allowing passengers to board.
Responded promptly to guest complaints in a professional manner.
Operated ride control panels and monitored ride performance during operation.
Checked tickets for validity before allowing access to the attraction.
Ensured safe operation of amusement park rides, adhering to strict safety protocols.
Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Performed pre-ride inspections, including visual and auditory checks.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Communicated with manager to discuss ride maintenance or repair issues.
Erected barriers in front of ride to admit correct amount of persons to loading platform.
Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
Greeted customers and assisted them with ride safety rules.
Monitored guests while they were riding to ensure their safety at all times.
Monitored patrons and equipment during rides to prevent accidents.
Provided clear instructions to riders regarding safety procedures and ride requirements.
Maintained a clean work area, including picking up debris from around the ride area.
Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Verified that guests meet minimum height requirements before allowing them to board certain rides.
Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
Handled guest inquiries and resolved complaints regarding ride experiences.
Inspected all harnesses and safety restraints for wear and tear prior to use.
Managed park booths by conducting games, awarding prizes and collecting tickets.
Closed down rides with faulty equipment and notified supervisor.
Collected ride tickets and tracked number of patrons each day.
Monitored weather conditions to ensure ride safety during adverse weather.
Conducted daily maintenance of equipment and reported any malfunctions or issues to supervisor.
Enforced age and height restrictions for ride access, ensuring compliance with regulations.
Fastened patrons' safety belts and bars to prevent injuries during ride.
Responded promptly to ride malfunctions, implementing emergency procedures when necessary.
Delivered crucial safety information to patrons and checked machinery before starting rides.
Provided physical assistance to visitors getting onto and off of rides.
Assisted patrons with unloading and loading to remain compliant with safety regulations.
Education
Pigeon Forge High School
Pigeon Forge, TN
Skills
Safety guidelines
Adaptability
Active listening
Safety compliance
Teamwork and collaboration
Public speaking
Security monitoring
Conflict management
Self motivation
Emergency preparedness
Flexible schedule
Fun Enthusiast
Public relations
Goal setting
Public safety
Hospitality and accommodation
Communication skills
Multitasking Abilities
Physical strength
Attention to detail
Ride control operation
Conflict resolution
Equipment operation
Excellent communication
Problem-solving abilities
Adaptability and flexibility
Reliability
Money management
Multitasking
Interpersonal skills
Professional demeanor
Serve refreshments
Ticket sales
Ride loading and unloading
Task prioritization
Crisis management
Sales promotions
Customer service expertise
Positive attitude
Sales
Time management
Customer assistance
Problem-solving
Crowd management
Team collaboration
Organizational skills
Decision-making
Quick decision making
Time management abilities
Team building
Equipment rentals
Customer service
Ticket collection
Timeline
Amusement Park Employee
Dollywood Theme Park
11.2024 - 12.2024
Sales Associate
Old Navy
10.2024 - 11.2024
Amusement Ride Operator
Swampy Jacks wongo adventure
07.2024 - 09.2024
Pigeon Forge High School
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