Katy Carbonneau
Columbia Heights,MN
Summary
Dynamic legal processor with a proven track record at Halliday, Watkins & Mann P.C., excelling in meticulous recordkeeping and customer service. Recognized for enhancing team collaboration and reducing errors through critical thinking and attention to detail. Committed to continuous improvement and adept at multitasking in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Legal Processor
Halliday, Watkins & Mann P.C.
08.2022 - Current
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
Customer Service Representative
Street Fleet
05.2018 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
No Degree - Nursing
Rasmussen College, Eagan
Eagan, MNSkills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Multitasking and organizing
- Quality control
- Critical thinking
- Recordkeeping proficiency
- Employee training
- Paperwork management
- Discrepancy research and resolution
- Information protection
- Microsoft Excel
- Continuous improvement
Timeline
Legal Processor
Halliday, Watkins & Mann P.C.
08.2022 - Current
Customer Service Representative
Street Fleet
05.2018 - 08.2022
No Degree - Nursing
Rasmussen College, Eagan
Similar Profiles
Michael R. CaseyMichael R. Casey
Senior Asscoicate Attorney at Wallace, Mann, Capener, Bishop & Debney, P.C.Senior Asscoicate Attorney at Wallace, Mann, Capener, Bishop & Debney, P.C.
Jerre JenkinsJerre Jenkins
Paralegal at Gallagher, Casados & Mann, P.C.Paralegal at Gallagher, Casados & Mann, P.C.
Brenda CortezBrenda Cortez
Production Operator at Watkins Hot Springs & Spa/Watkins WellnessProduction Operator at Watkins Hot Springs & Spa/Watkins Wellness
Ubah NurUbah Nur
Community Programs Coordinator at New American Development CenterCommunity Programs Coordinator at New American Development Center
Mohamed AliMohamed Ali
Home Health Aide at Balcha careHome Health Aide at Balcha care