Katy Clark
Trenton,NJ
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Fast learning abilities. Transparent background within any department.
Friendly and engaging hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills.
Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Wholefoods market
03.2021 - Current
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Maintained cleanliness and presentation of stock room and production floor.
- Recommended, selected, located and obtained products to meet customer needs.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Cleaned and stocked front-end areas with register tapes and ribbons.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Placed merchandise in bags or boxes and gave packages to customers.
- Resolved issues with cash registers, card scanners and printers.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Helped customers find store locations and complete purchases.
- Helped customer locate and select appropriate merchandise throughout store.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Redeemed promotional coupons and food stamps and figured discounts.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Monitored exits for security issues.
Customer Service Representative
Maximus Health Services
09.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Direct Support Professional
Special Parent Advovacy Group
11.2019 - 06.2020
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client's well-being, safety and comfort under physician direction.
- Used approved crisis intervention techniques in emergency situations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in learning and developing new skills.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Served meals and assisted immobile or disabled individuals with eating.
- Assisted client with personal hygiene, mobility and transportation.
- Partnered with interdisciplinary teams to implement care plans.
Direct Care Professional
Enable inc
04.2019 - 11.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Assisted with client personal care needs to foster independence and well-being.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Planned optimal meals based on established nutritional plans.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Customer Care Associate
BJS WHOLESALE CLUB
04.2015 - 12.2018
- Front door asset protection Cashier Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Train, and evaluate personnel in sales or marketing establishments
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Customer Care Associate
BOTTOM DOLLAR FOOD
11.2013 - 01.2015
- Supervised the cashier staff
- Delegated duties
- Assured all customers were satisfied with their purchases and experience
Customer Care Representative
TARGET
10.2010 - 11.2011
- Confer with customers by telephone or in person to provide information about products or service
- Take or enter orders, cancel accounts, or obtain details of complaints
- Determine chargers for services requested, collect deposits or payments, or arrange for billing
- Receive payment by cash, check, credit cards vouchers, or automatic debits
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Answer customers questions and provide information on procedures or policies
- Process merchandise return and exchanges.
Education
Undergraduate - Medical Insurance Billing
DeVry University
Downers Grove, IL12.2023
Associate Degree in Nursing - Certified Medical Assistant
Harris School of Business - Cherry Hill
Cherry Hill, NJ06.2015
High School Diploma -
Hamilton School District
Hamilton, New Jersey10.2013
Skills
- Money Management
- Merchandise restocking
- Credit and cash transactions
- Financial overage analysis
- Payment processing
- Patient Feeding
- Grooming and Bathing Assistance
- Understands Medical Procedures
- Advanced Anatomy Knowledge
- Patient Toileting
- Professional Bedside Manner
- HIPAA Compliance
- Catheter Change and Preparation
- Able to Lift 100 Pounds
- Decision Making
- Multitasking and Prioritization
- Service Documentation
- Clear Communication
- Attentive to People
- Needs Assessment
- Critical Thinking
- Social Perceptiveness
- Team Collaboration
- Relationship Building
- First Aid Certification
- Household Cleaning
- CPR Certification
- Behavior Redirection
- Knowledge of State Regulations
- Punctual and Reliable
- Time Management
- Verbal and Written Communication
- Customer Service
- Friendly and Outgoing
- Problem-Solving
- Honest and Dependable
- Detail-Oriented
- Customer Support
- Inbound and Outbound Calling
- Creative Problem Solving
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Data Entry
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Call Documentation
- CRM Software
- Responding to Difficult Customers
- Issue and Complaint Resolution
- 34 wpm Typing Speed
- Guest Services
- Customer Complaint Resolution
- Certified Medical Coder
- Medical Record Security
- Knowledgeable in EHR GO, 3M ENCODER, AND POWER POINT
- Billing Procedures
- EMR Systems
- Coding Error Resolution
- Hospital Inpatient and Outpatient Records
- Medical Terminology
- Insurance Coding (ICD-10 CM/PCS and CPT)
Affiliations
AHIMA
Languages
English
Full Professional
Timeline
Customer Service Representative
Maximus Health Services
09.2022 - 03.2023
Customer Service Cashier
Wholefoods market
03.2021 - Current
Direct Support Professional
Special Parent Advovacy Group
11.2019 - 06.2020
Direct Care Professional
Enable inc
04.2019 - 11.2019
Customer Care Associate
BJS WHOLESALE CLUB
04.2015 - 12.2018
Customer Care Associate
BOTTOM DOLLAR FOOD
11.2013 - 01.2015
Customer Care Representative
TARGET
10.2010 - 11.2011
Undergraduate - Medical Insurance Billing
DeVry University
Associate Degree in Nursing - Certified Medical Assistant
Harris School of Business - Cherry Hill
High School Diploma -
Hamilton School District
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