Katy Crowson
Grand Prairie,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to be successful in a highly competitive environment. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Agreements Manager
A#1 Air
Lewisville, TX
02.2024 - Current
- Processed membership applications and documents accurately and efficiently.
- Assisted members with inquiries regarding their accounts, benefits, and services.
- Provided excellent customer service to all members.
- Conducted outbound calls to follow up on membership renewals and payments.
- Generated invoices for memberships and processed payments accordingly.
- Oversaw membership data system to keep information updated and complete.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Stored hard copies of data in organized files to optimize retrieval.
General Manager
Glo Sun Spa
Grand Prairie, TX
10.2019 - 01.2024
- I was number two in membership sales out of the entire company 3 years in a row.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among all staff.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with my staff to review progress against established objectives.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through exceptional customer service and genuine care for the customer.
- Organized events and activities to promote membership growth.
- Analyzed data from existing memberships to identify areas for improvement.
- Developed strategies for increasing retention rates among current members.
- Provided customer service support to address inquiries from members regarding their accounts or benefits.
- Collaborated with marketing team on campaigns designed to attract potential members.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
Call Center Representative
DFW Wellness Pharmacy
Arlington , TX
01.2019 - 06.2019
- Developed effective working relationships with team members across multiple departments.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Some College (No Degree) - Education EC-6
Midwestern State University
Wichita Falls, TXSkills
- Inbound and Outbound Calling
- Customer Appointment Scheduling
- Customer Resolution
- Customer Service
- Account Management
- Sales Expertise
- Product Knowledge
- Sales Closing
- Product Sales
- Membership Sales
- Service Upselling
- Employee Scheduling
- Staff Training
- Team Development
- Active Listening
- Dispute Resolution
- In-Store Support
- Microsoft PowerPoint
- Quick Learner
Timeline
Agreements Manager
A#1 Air
02.2024 - Current
General Manager
Glo Sun Spa
10.2019 - 01.2024
Call Center Representative
DFW Wellness Pharmacy
01.2019 - 06.2019
Some College (No Degree) - Education EC-6
Midwestern State University
Similar Profiles
Zane SpicerZane Spicer
HVAC Technician at A#1 AirHVAC Technician at A#1 Air
Craig LiikalaCraig Liikala
Inside Sales Asst Manager at A#1 AirInside Sales Asst Manager at A#1 Air
Margarito PadillaMargarito Padilla
Field Supervisor at A #1 Air Inc.Field Supervisor at A #1 Air Inc.