Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katy Dishman

Boiling Springs,PA

Summary

Dedicated hard worker offering many years of experience in the medical field, in many different positions. A quick learner who will be an asset to your company. I am extremely compassionate, knowledgeable and will provide the best patient care I can. Strong interpersonal communication with talent effectively dealing with patients and staff alike.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Sterile Processing Technician

UPMC
Carlisle , Pa.
10.2024 - Current
  • Performed decontamination of medical instruments and equipment to prepare for sterilization.
  • Validated the sterility of processed instruments by performing biological and chemical testing.
  • Ensured compliance with safety guidelines in accordance with OSHA regulations.
  • Inspected and tested instruments after cleaning to ensure all particles were removed prior to sterilization.
  • Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, dry heat ovens, and other related equipment.
  • Updated departmental policies and procedures as required by state regulations or accreditation bodies.
  • Assembled instrument trays according to established protocols using aseptic technique.
  • Gathered and prepared instruments and surgical supplies.
  • Recorded results of biological and diagnostic tests.
  • Prepared trays, instrument packs and surgical sets.
  • Packaged instruments into peel pouches and properly labeled pouches.

Patient Care Technician

UPMC
Carlisle, PA
10.2023 - 10.2024
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Documented notes during patient visits.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Scheduled appointments for patients via phone and in person.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Participated in quality improvement activities within the department.
  • Explained treatment procedures to patients and their families.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Organized supplies in order to maintain adequate stock levels throughout shift.
  • Provided emotional support to patients and their families during difficult times.
  • Collaborated with interdisciplinary teams to provide comprehensive care services.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.

Medical Assistant

Associated Otolaryngologist of Pennsylvania
Camp Hill, Pa.
02.2021 - 10.2023
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Documented notes during patient visits.
  • Scheduled appointments for patients via phone and in person.
  • Measured vital signs and took medical histories to prepare patients for examination.

Certified Nursing Assistant

Chapel Pointe
Carlisle, PA
06.2020 - 02.2021
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted residents in preparing for activities and social programs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented activities and recorded information in EMR system.

Certified Nursing Assistant

Homeland
Harrisburg, PA
08.2019 - 06.2020
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Certified Nursing Assistant

Messiah Lifeways At Messiah Village
Mechanicsburg, PA
03.2015 - 08.2019
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Medical Assistant

Newport Family Practice
Newport, PA
07.2013 - 01.2015
  • Escorted patients to examination rooms and documented medical histories.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Assessed, documented and monitored vital signs for more than 20 patients per day.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.

Home Health Care Provider

Messiah Lifeways At Messiah Village
Mechanicsburg, PA
12.2011 - 06.2013
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Planned optimal meals based on established nutritional plans.

Stay at Home Parent

Self
New Bloomfield, PA
03.2005 - 12.2011

Customer Service Representative

PHEAA
Harrisburg, PA
01.1998 - 03.2005
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Associate of Applied Science - Surgical Technology

Central Penn College
Enola, PA
09-2025

Some College (No Degree) - CNA, Phlebotomy, Early Childhood Education

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Report generation
  • Report creation
  • Credit card payment processing
  • Courteous demeanor
  • Regulatory compliance
  • Medical terminology knowledge
  • Grooming and bathing assistance
  • Respiratory equipment training
  • Documentation procedures expert
  • Calm and level-headed under duress
  • Quick problem solver
  • Helping with medication
  • Performing patient intakes
  • Collecting vital signs
  • Aseptic technique
  • Sterilization techniques
  • Vital signs monitoring
  • Picking instruments

Certification

  • CNA License in Pa
  • CPR Certified

Timeline

Sterile Processing Technician

UPMC
10.2024 - Current

Patient Care Technician

UPMC
10.2023 - 10.2024

Medical Assistant

Associated Otolaryngologist of Pennsylvania
02.2021 - 10.2023

Certified Nursing Assistant

Chapel Pointe
06.2020 - 02.2021

Certified Nursing Assistant

Homeland
08.2019 - 06.2020

Certified Nursing Assistant

Messiah Lifeways At Messiah Village
03.2015 - 08.2019

Medical Assistant

Newport Family Practice
07.2013 - 01.2015

Home Health Care Provider

Messiah Lifeways At Messiah Village
12.2011 - 06.2013

Stay at Home Parent

Self
03.2005 - 12.2011

Customer Service Representative

PHEAA
01.1998 - 03.2005

Some College (No Degree) - CNA, Phlebotomy, Early Childhood Education

Harrisburg Area Community College

Associate of Applied Science - Surgical Technology

Central Penn College

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Katy Dishman