Summary
Overview
Work History
Education
Skills
Timeline
Generic

katy giles

Krum,TX

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Radison Hotel
Fort Worth, TX
04.2025 - Current
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Answered questions from customers regarding products and services offered by the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Server

Old Texas Brewing company
Burleson, Texas
03.2021 - Current
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees on restaurant procedures and plating techniques.

Receptionist

Title resources
Denton, Texas
06.2024 - 03.2025
  • Helped escrow officer when needed
  • Filled up refrigerator as needed for cold drinks
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Sales Support

Texas Lighting sales
Euless, Texas
04.2017 - 06.2024
  • Adobe submittal preparation
  • Answered incoming calls from customers, provided customer service and sales support.
  • Attended weekly sales team meetings and internal webinars to improve product knowledge and enhance sales support effectiveness.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Performed data entry and other administrative tasks to support departments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Server/Bartender

Atomic Subs & Wings
Arlington, Texas
11.2012 - 01.2018
  • Prompt and on time for every shift
  • Helped prepare for inspection when required
  • Organize & set up items for the day/next shift
  • Keep dining area clean, organized and ready for customers
  • Some management duties such as making schedule/order alcohol for next day
  • Used POS system daily
  • Bartend
  • Server, very fast paced at times

Clerical Support

Dallas Fastener, Inc.
Grand Prairie, Texas
01.2013 - 06.2016
  • A/R & A/P, helping manage with office manager
  • Provided clerical support such as filing, data entry, and record keeping.
  • Provided clerical support such as photocopying materials or filing paperwork.
  • Provided top-notch clerical support to staff by efficiently handling variety of routine tasks
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Education

High School Diploma -

Martin High School
Arlington
01.2012

Skills

  • People-oriented and goal-oriented
  • Quick learner
  • Energetic and organized
  • Time management
  • Office communication
  • Multitasking and prioritization
  • Multi-line telephone operation
  • Customer service
  • Microsoft Office Suite
  • Adobe software proficiency
  • POS system management

Timeline

Administrative Assistant

Radison Hotel
04.2025 - Current

Receptionist

Title resources
06.2024 - 03.2025

Server

Old Texas Brewing company
03.2021 - Current

Sales Support

Texas Lighting sales
04.2017 - 06.2024

Clerical Support

Dallas Fastener, Inc.
01.2013 - 06.2016

Server/Bartender

Atomic Subs & Wings
11.2012 - 01.2018

High School Diploma -

Martin High School

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