Katy Gilliland
Muir,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
MI Department of Treasury - Unclaimed Property
11.2024 - Current
- Reviews and evaluates a variety of documents to determine validity and rightful ownership of funds being held by Unclaimed Property.
- Interacts with customers through telephone to answer questions and disseminate information
regarding corporate tax documents, insurance policies, court orders, stocks and probate materials. - Ability to handle high volume of customer contacts daily while maintaining a positive attitude.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Deputy Clerk
Ionia County Courthouse - Clerk's Office
06.2024 - 11.2024
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
Middle/High School Secretary
Pewamo Westphalia Community Schools
06.2020 - 06.2024
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Supported school administrators in daily tasks, contributing to a well-managed and organized work environment.
- Managed student records with accuracy and confidentiality, ensuring compliance with privacy policies and regulations.
- Assisted in the development of school events and activities for increased student engagement and community involvement.
- Organized meetings, appointments, and conferences for staff members, maintaining a smooth-flowing schedule for all parties involved.
- Handled high volumes of phone calls and emails from parents, students, and staff members, providing timely responses while demonstrating professionalism at all times.
- Maintained an up-to-date inventory of office supplies by regularly monitoring stock levels and placing orders as needed.
Manger and Lead Bartender
Olivera's Sports Pub & Grill
04.2014 - 08.2023
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Substitute Secretary and Special Education Parapro
Pewamo Westphalia Community Schools
11.2018 - 06.2020
- Enhanced teamwork within the office by providing support during busy periods or when others were away from their desks.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Promoted a culture of inclusion within the school community by modeling respectful interactions and encouraging open communication among all stakeholders involved in the education of special needs students.
Education
High School Diploma -
Ionia High School
Ionia, MI06.2006
Skills
- Customer Service
- Strong Organization
- Task Prioritization
- Employee Communications
Timeline
Customer Service Representative
MI Department of Treasury - Unclaimed Property
11.2024 - Current
Deputy Clerk
Ionia County Courthouse - Clerk's Office
06.2024 - 11.2024
Middle/High School Secretary
Pewamo Westphalia Community Schools
06.2020 - 06.2024
Substitute Secretary and Special Education Parapro
Pewamo Westphalia Community Schools
11.2018 - 06.2020
Manger and Lead Bartender
Olivera's Sports Pub & Grill
04.2014 - 08.2023
High School Diploma -
Ionia High School
Similar Profiles
DANITA L. ELLISDANITA L. ELLIS
Tax Auditor at State of Delaware, Department of Finance / Office of Unclaimed PropertyTax Auditor at State of Delaware, Department of Finance / Office of Unclaimed Property
Jennifer SalsmanJennifer Salsman
Administrative Specialist III at Kentucky Unclaimed Property DivisionAdministrative Specialist III at Kentucky Unclaimed Property Division
Joshua MartinJoshua Martin
Sr. Consultant at Marketsphere Unclaimed Property SpecialistsSr. Consultant at Marketsphere Unclaimed Property Specialists
Craig DeCraeneCraig DeCraene
Plumbing Technician at Service ProfessorPlumbing Technician at Service Professor
Dakota CurnsDakota Curns
Assistant Vice President, Bank Secrecy Act Officer at Commercial BankAssistant Vice President, Bank Secrecy Act Officer at Commercial Bank