Katy Hardey

Infor WFM - Responsible for supporting the sales process and interacting with prospective customers through a variety of sales cycle activities, including Request for Proposal processes, discovery sessions, executive overviews, scripted and non-scripted solution demonstrations, and follow-up discussions.

• Engages with customers to define solution scope and works closely with account executives to deliver presentations to prospective customers.
• Contributes to the continuous improvement of the solution consulting team through participation in shared activities for team enablement, additions to RFP response library, core demo setup, and presentation collateral.
• Collaborates with product management to continuously improve the product and incorporated customer suggestions.
• Performed proof of concept demonstrations, instructing potential customers on benefits of the workforce management solution.
• Contributes to the development of a knowledge-sharing culture within the organization through active participation in workshops, conferences, and other professional events.

Solution Consultant February 2016-June 2021

• Performed proof of concept demonstrations, instructing potential customers on benefits of solution.
• Provided support to the Business Development Representatives for meeting preparation and execution
• Managed and deliver live demonstration support and solution tailoring for prospect meetings directed for all levels of human resources stakeholders and executive leaders
• Collaborated with internal IT, operations support, and product teams to design and oversee delivery specified services to each prospective client
• Contributed to training on technology demo for internal resources for prospective client sales meetings and business development opportunities
• Coordinated with application development and product development teams to incorporate upcoming features and functionality
• Defined scope of services and solution for prospective clients through RFP process and sales engagement
• Owned RFP/Proposal support functions which includes scope definition, Service Level Agreements, staffing assignments, and pricing

Systems Manager April 2015- February 2016

• Managed a team of Systems Analysts performing system setup and design for new client implementations
• Identified and implement selected areas for process improvements and propose system best practices
• Trained systems analysts on implementation setup and ensure design is compliant with client requirements
• Collaborated with Client Services Managers on client change requests and system defects

Sr. Systems Analyst January 2013-April 2015

• Translated complex written requirements into system code
• Led training seminars for Business Analysts; develop all training materials used for each session
• Trained and provide ongoing coaching/technical support to other Systems Analysts
• Resolved system defects related to day-to-day processing across all ongoing clients
• Developed new system functionality to support client requests; expect to roll-out code to all clients
• Leveraged technology to automate ongoing processes to create efficient and stable service delivery

Business Analyst June 2011-January 2013

• Managed daily Health and Welfare processing for a single client; responsible for 7,000+ lives
• Improved current processes through automation and company best practices
• Handled day-to-day client operations and ensured all needs were properly addressed
• Led weekly calls with client HR representatives regarding participant and technology issue resolution