Katy Holten
Minneapolis,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Staffing Coordinator
AAA Labor
Minneapolis, MN
09.2023 - Current
- Handles customer orders via phone and email
- Manages company's staffing requirements
- Collaborates with recruiting agencies to efficiently fill vacancies
- Supports candidate screening and hiring processes
- Facilitates procedures post-hiring for employee placement and legal documentation
- Assists in preparing and executing orientation and training plans
- Allocates employees in shifts and positions to develop work schedules
- Assumes responsibility for timekeeping and tracking time off requests
- Collaborates with payroll to ensure accurate compensation for all employees
- Monitors and enforces adherence to internal and external policies and regulations
- Collaborates with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles
- Ensures compliance with federal and state laws related to employment practices
- Maintains relationships with current and potential vendors to source candidates for open positions
Matchmaker/Client Advisor
It's Just Lunch
Minneapolis, MN
07.2021 - 09.2023
- Welcomed new clients and sets all necessary expectations for providing excellent service
- Crafted compelling client descriptions for use in match descriptions
- Coordinated and secures client dates
- Sent clients logistics and reminders of confirmed dates
- Communicated with clients over the phone to gather feedback on dates
- Provided timely assistance for client concerns
- Assisted clients in maximizing the potential of their dates through problem-solving
- Facilitated scheduling of Matchmaker Meetings for clients
- Handled all client communication channels: email, phone, and text messages
- Conducted monthly audits to ensure clients' membership fees remain up to date
- Successfully resolved customer service issues, escalating only if a resolution is unattainable
- Kept abreast of client conversations through meticulous note-taking in their membership records
- Provided support for After Hours operations
- Conducted daily zoom meetings with fellow Matchmakers to match clients efficiently
- Developed strong client relationships to understand their needs and provide optimal assistance
- Monitored progress of matches over time to ensure satisfaction from both parties
- Advised clients on best practices for successful dating experiences
- Conducted in-depth interviews to assess client needs, preferences, values, and interests
Director of Member Dining
Southview Country Club
Saint Paul, MN
08.2018 - 07.2021
- Promoted to assistant director within one year
- Supervised dining areas to meet appearance, cleanliness, and safety standards
- Liaison between dining room and kitchen staff
- Enhanced member satisfaction through the implementation of customer service improvements and fostering a sense of teamwork within staff
- Successfully implemented a safe and profitable outdoor dining and takeout program in response to the COVID-19 pandemic
- Revamped wine list to increase revenue
- Refined policies and procedures, enhancing service staff efficiency and reducing costs
- Consistently achieved and exceeded performance goals in member dining
- Effectively resolved customer complaints related to food, beverages, and service
- Developed on-going marketing strategies to drive growth in dining business
- Managed revenue control system, dining-room labor and supplies budget, and reservation system
- Reported directly to the general manager
- Conducted regular meetings with department heads to review progress on strategic initiatives
- Managed budgeting and financial planning processes for the organization
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency
Sales Associate
Epic Events
Eden Prairie, MN
06.2017 - 08.2018
- Provided party-rental solutions based on customers' needs and expectations
- Educated customers on rental value
- Managed and coordinated order processing to enhance accuracy and quality
- Utilized creativity to enhance the show floor by implementing decorative designs
- Tracked sales performance metrics to identify trends in market place
- Upsold additional items based on customer interests and needs
- Attended weekly team meetings to review performance goals and objectives
Store Manager
CosmoProf
Eagan, MN
02.2016 - 06.2017
- Revamped a struggling small store in Eagan, Minnesota, specializing in exclusive beauty brands for salon professionals
- Promoted to oversee store operations including inventory management, expense control, merchandising, and staff recruitment, training, and development
- Consistently surpassed sales targets
- Promoted a high standard of customer service through leadership
- Built relationship with each customer to ensure return business
- Participated in training sessions related to finance best practices
Small Business Owner
Katy's Kleaning
Minneapolis, MN
09.2013 - 05.2016
- Oversaw operations of a small business that focused on residential cleaning services
- Provided exceptional customer service through meticulous attention to detail and personalized interactions, cultivating a dedicated clientele
- Delivered high-quality work at competitive rates
- Monitored customer feedback and implemented changes based on their suggestions
- Oversaw daily operations of small business including customer service and financial management
Event Sales Coordinator
Brunswick Zone
Brooklyn Park, MN
05.2011 - 09.2013
- Planned high-satisfaction group events for exceptional customer experience
- Exceeded quarterly and annual revenue goals with consistent performance
- Maximized revenue by implementing upselling techniques and devising innovative event plans
- Conducted tele sales and email campaigns
- Managed customer relationships to achieve high levels of customer loyalty and retention
- Managed the schedules and training of 12 sales associates on an interim basis
- Collaborated with vendors to source necessary equipment for events
- Created sales reports and presentations for management team
- Negotiated contracts with vendors to secure competitive prices for services rendered
Education
Senior High School Education in Generals -
Richfield High School
Richfield, MN06.1998
Skills
- Office Administration
- Project Management
- Critical Thinking and Analysis
- Customer Service Management
- Interpersonal Communication
- Leadership
- Work ethic
- Data analysis
- Quick learner
Timeline
Staffing Coordinator
AAA Labor
09.2023 - Current
Matchmaker/Client Advisor
It's Just Lunch
07.2021 - 09.2023
Director of Member Dining
Southview Country Club
08.2018 - 07.2021
Sales Associate
Epic Events
06.2017 - 08.2018
Store Manager
CosmoProf
02.2016 - 06.2017
Small Business Owner
Katy's Kleaning
09.2013 - 05.2016
Event Sales Coordinator
Brunswick Zone
05.2011 - 09.2013
Senior High School Education in Generals -
Richfield High School
Similar Profiles
Kyle HusmannKyle Husmann
Temp Worker at AAA LaborTemp Worker at AAA Labor
Kathryn L. ChinnockKathryn L. Chinnock
Senior International Relations Officer at U.S. Department of Labor’s Office of Child Labor, Forced Labor, and Human Trafficking (OCFT) in the Bureau of International Labor Affairs (ILAB)Senior International Relations Officer at U.S. Department of Labor’s Office of Child Labor, Forced Labor, and Human Trafficking (OCFT) in the Bureau of International Labor Affairs (ILAB)
MONIQUE EDWARDSMONIQUE EDWARDS
Economic Assistant at Bureau of Labor Statistics, U.S. Department of LaborEconomic Assistant at Bureau of Labor Statistics, U.S. Department of Labor
Ben AndersonBen Anderson
Software Engineer II at Quva BrightStreamSoftware Engineer II at Quva BrightStream
Esther M. GiesEsther M. Gies
Senior Designer and Design Project Manager at UnispaceSenior Designer and Design Project Manager at Unispace