Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katy Ibanez

Allen,United States

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure Data Analyst position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Production Analyst

Signify Health
07.2021 - Current
  • Monitor performance KPIs of assigned health plan partners to accurately represent production progress and inform strategy.
  • Work with the partner teams to understand and establish client goals and develop and implement provider plans for meeting those goals.
  • Report on findings and make proactive and targeted recommendations to Production Managers.
  • Generate, submit and present reports to ensure Production goals are met.
  • Create, maintain, and present reports to the leadership team to effectively communicate trends and the status of current tasks.
  • Respond promptly to inquiries from Client Success, Network Operations, Network Services, and other departments.
  • Manage multiple support requests through chat and email, prioritizing where necessary to ensure vital business practices retain continuity.

Ancillary Services Coordinator

Signify Health
07.2018 - 06.2021
  • Entered data, generated reports, and produced tracking documents.
  • Completed weekly payroll amounts for specific services preformed.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Inventoried and ordered supplies to maintain availability of products for clinicians.
  • Handled incoming and outgoing shipping and receiving activities.
  • Trained clinicians on all lab services offered.

Scheduling Coordinator

Signify Health
06.2013 - 06.2018
  • Made an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home health evaluation with a clinician.
  • Met daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, quality targets, etc.).
  • Adjusted, rescheduled, and canceled appointments with both members and contracted clinicians, as requested.
  • Followed HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
  • Held Top 20 Scheduler position for 12 months consecutively (out of 200+, at the time).

Family Nanny

Private Individual
08.2012 - 05.2013
  • Transported children safely to and from various after school activities.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Implemented daily routine to maintain structure and stability
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Occasional overnight stays with the children, as necessary when parents were out of town.

Cash Handler

ARAMARK, Baylor Dining Services
06.2010 - 07.2012
  • Processed cash, credit and touchless transactions to fulfill customer orders.
  • Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Participated in inventory control and loss-prevention programs to reduce shortage.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

North Mesquite High School
Mesquite, TX
05.2005

Skills

  • Strategic Planning
  • Data Gathering
  • Problem Resolution
  • Key Performance Indicators (KPIs)
  • Data Reports
  • Strategic Goals
  • Data Input
  • Customer Service oriented
  • Proficient in Microsoft Suite
  • Proficient in G Suite
  • Experience with Power BI

Timeline

Production Analyst

Signify Health
07.2021 - Current

Ancillary Services Coordinator

Signify Health
07.2018 - 06.2021

Scheduling Coordinator

Signify Health
06.2013 - 06.2018

Family Nanny

Private Individual
08.2012 - 05.2013

Cash Handler

ARAMARK, Baylor Dining Services
06.2010 - 07.2012

High School Diploma -

North Mesquite High School

Similar Profiles

CREATE PROFILE
Katy Ibanez