Katy Kawada
Sherman Oaks,CA
Summary
The ultimate Administrative Swiss Army knife.
At my core, I love to be of service, I am highly organized, creative, and industrious. I bring encouraging and positive energy to my workplace and personal life all of which allow me to be a great collaborator, but also able to work independently.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Work Experience Coordination
CBRE/ EY
11.2023 - 03.2024
- Managed sensitive information with discretion and upheld stringent confidentiality standards.
- Facilitated effective communication among team members through timely distribution of memos and announcements.
- Oversaw conference room schedules to optimize space utilization for meetings and events.
- Initiated teamwork to keep a clean work environment by coordinating office maintenance and cleaning schedules.
- Provided professional assistance to incoming visitors and clients enhancing their experience.
- Managed appointments, client communications, and record-keeping with precision and accuracy.
- Maintained a pristine reception area, creating a positive first impression for visitors.
- Responded promptly to phone calls, directing them to the appropriate offices.
- Achieved customer satisfaction by addressing inquiries promptly and providing accurate information.
- Demonstrated strong multitasking abilities and supported office efficiency through various administrative tasks.
Credit Risk Administration Assistant
Bank of Hope
06.2021 - 05.2023
- Assisted executives (SVP, FVP, VP) with daily tasks, calendar management, meeting coordination, and document preparation
- Compiled and developed detailed reports, documents, and presentations
- Received cash flow analysis and credit assessment training
- Conducted in-depth analysis of financial information to assess creditworthiness
- Researched and resolved consumer loan disputes via E-Oscar and Fiserv
- Managed broker fee payment information in Excel and coordinated with Accounts Payable Department
- Coordinated with third-party vendors for user management and contract updates
- Pulled credit reports from Experian and submitted them to Senior Credit Administrators and other departments per their request
- Assisted Credit Card Department with branch customer payments
- Gained expertise in data security and fraud prevention in the banking industry.
Office Manager
1-800-GOT JUNK?
11.2019 - 12.2020
- Managed customer service operations, including welcome calls and database updates, to ensure a seamless client experience.
- Implemented and maintained software programs such as QuickBooks, Salesforce, and Excel to streamline financial and operational processes.
- Effectively communicated with truck teams, management, and franchise owners regarding contractual matters, ensuring clarity and compliance.
- Maintained relationships with the COI offices, DMV, auto shops, towing companies, and international service centers.
- Coordinated meetings, handled catering arrangements, and documented meeting minutes to support efficient decision-making processes.
- Orchestrated international and domestic travel arrangements for franchise owners, optimizing convenience and cost-effectiveness.
- Implemented efficient filing systems and organizational strategies to streamline office operations and enhance productivity.
- Monitored budgets meticulously and tracked expenses for essential supplies and equipment, contributing to cost reduction initiatives.
- Fostered smooth communication between departments and addressed concerns promptly to maintain positive work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
Receptionist - Temporary
AppleOne
06.2018 - 05.2019
- Managed legal document distribution and performed administrative tasks with precision and attention to detail.
- Scheduled and coordinated appointments between clients and lawyers, ensuring efficient and organized meetings.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information to clients.
- Maintained a welcoming reception area with updated materials, contributing to a positive visitor experience.
- Streamlined front desk operations by effectively managing phone calls, emails, and walk-in clients for increased efficiency.
- Provided comprehensive administrative support to staff members, including handling correspondence, managing inventory, and ensuring office security protocols
Education
Video Production Certification - Video Production
West Valley Occupational Center
Woodland Hills, CA06.2017
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA05.2012
JLPT Level 3 Certification - Japanese
San Fernando Valley Japanese Language Institute
Pacoima, CA06.2010
Skills
Administrative Support
Badge and Security Coordination
Calendar Management
Catering Arrangements
Clerical Support
Credit Data Analysis
Credit Reporting
Customer and client relations
Customer Service
Data Analysis
Data Entry
Database Management
Document Preparation
Event Coordination
File Management
Financial Data Analysis
Interpersonal Communication
Mail handling
Maintenance Requirements
Meeting Coordination
Meeting Support
Multimedia Presentations
Office Administration
Office Management
Spreadsheet Creation
Spreadsheet tracking
Team Meetings
Travel Coordination
Vendor Coordination
Vendor Oversight
Vendor Relations
Languages
English
Japanese
Programs
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Teams
- Google Suites
- Google Drive
- Google Docs
- Google Sheets
- Google Slides
- Google Form
- Adobe Acrobat
- Smartsheets
- QuickBooks
- Salesforce
- Experian
- E-Oscar
- Fiserv
Additional Information
Teacher's Aid at SFVJLI: 2010 to 2022
AmeriCorps at City Year Seattle: 2015
Volunteered for several charities
Supported production as an assistant for indie short films and music videos
Certification
- JLPT Level 3, The Japan Foundation - 2010
- Video Production, West Valley Occupational Center -2017
Timeline
Work Experience Coordination
CBRE/ EY
11.2023 - 03.2024
Credit Risk Administration Assistant
Bank of Hope
06.2021 - 05.2023
Office Manager
1-800-GOT JUNK?
11.2019 - 12.2020
Receptionist - Temporary
AppleOne
06.2018 - 05.2019
Video Production Certification - Video Production
West Valley Occupational Center
High School Diploma -
Granada Hills Charter High School
JLPT Level 3 Certification - Japanese
San Fernando Valley Japanese Language Institute
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