Katy Kipp
Denver,CO
Summary
Manager with over 7 years of successful experience in the spa industry. Recognized consistently for performance excellence and contributions to success. Strengths in communication and commitment backed by training in management.
Overview
10
10
years of professional experience
Work History
Assistant Spa Manager
Monarch Casino & Resort
06.2024 - Current
- Maintained cleanliness and hygiene standards up to Forbes standards.
- Assisted in developing a comprehensive budget plan for the spa, helping drive financial success and sustainability.
- Implemented regular staff evaluations to identify areas for improvement, leading to increased team performance overall.
- Worked closely with other departments within the facility to ensure seamless coordination of guest experiences from arrival through departure.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
Spa Supervisor
Monarch Casino & Resort
03.2024 - 06.2024
- Developed strong relationships with vendors and suppliers, negotiating favorable contracts that benefited the spa''s bottom line without sacrificing quality or guest satisfaction.
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
- Ensured compliance with health and safety regulations, maintaining a clean and hygienic environment for both guests and staff members alike.
- Trained and mentored new team members, fostering a positive work environment that supported employee growth.
Assistant Manager
Skin Laundry
10.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Area Manager
Massage Envy
Denver, CO
09.2022 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Resolved conflicts promptly to promote positive environment for customers.
Clinic Manger
Massage Envy
09.2020 - 09.2022
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market.
- Maintained payroll information by calculating, collecting and entering data.
Assistant Clinic Manager
Massage Envy
08.2019 - 09.2020
- Worked with customers to understand needs and provide them with excellent customer service.
- Motivate, Coach and inspire employees on sales.
- Build customer and employee rapport.
- Prepare and review operational reports and schedules to ensure accuracy and consistency.
- Monitor the facility to ensure that it remains safe, secure, and well- maintained.
- Hire and terminate personnel.
- Conduct training to teach new protocols.
Sales Associate
Massage Envy
01.2019 - 08.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending enhancements and product purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Coordinated front office duties, including customer service, patient scheduling and billing.
Sales Associate
Massage Envy
10.2017 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Identified visitors' needs to offer solutions and information.
FRONT DESK ATTENDANT
Hunters Green Country Club
03.2015 - 08.2017
- Maintained cleanliness and hygiene standards up to Forbes standards.
- Assisted in developing a comprehensive budget plan for the spa, helping drive financial success and sustainability.
- Implemented regular staff evaluations to identify areas for improvement, leading to increased team performance overall.
- Worked closely with other departments within the facility to ensure seamless coordination of guest experiences from arrival through departure.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
Education
Medical Aesthetics -
School of Botanical & Medical Aesthetics
Denver, COHospitality And Tourism Management
Valencia College
Orlando, FL04.2022
Event Planning And Management -
Valencia College
Orlando, FL2020
Customer Service -
Valencia College
Orlando, FL2019
Skills
- Administrative
- Personal
- Training and mentoring
- Inventory and restocking
- Staff Management
- Relationship building and retention
- Training and development
- Performance improvement
- Business Development
- Effective leader
- Sales expertise
- Consistently meet goals
- Deadline-oriented
- Certified Guest Service Specialist
- Certified Supervisory Skill Builders
Timeline
Assistant Spa Manager
Monarch Casino & Resort
06.2024 - Current
Spa Supervisor
Monarch Casino & Resort
03.2024 - 06.2024
Assistant Manager
Skin Laundry
10.2023 - 03.2024
Area Manager
Massage Envy
09.2022 - Current
Clinic Manger
Massage Envy
09.2020 - 09.2022
Assistant Clinic Manager
Massage Envy
08.2019 - 09.2020
Sales Associate
Massage Envy
01.2019 - 08.2019
Sales Associate
Massage Envy
10.2017 - 01.2019
FRONT DESK ATTENDANT
Hunters Green Country Club
03.2015 - 08.2017
Medical Aesthetics -
School of Botanical & Medical Aesthetics
Hospitality And Tourism Management
Valencia College
Event Planning And Management -
Valencia College
Customer Service -
Valencia College