Katy Love
Atlanta,GA
Summary
Dynamic and high performing Senior Sales and Relationship Manager with expertise in digital payments, B2B/B2C sales, strategy, and seamless integrations. Record of achievement in all phases of sales from med-size business to large enterprise customers.
Experienced with building and maintaining strong client relationships. Utilizes effective communication and strategic planning to enhance client satisfaction and loyalty. Track record of resolving conflicts and fostering long-term partnerships.
Overview
26
26
years of professional experience
Work History
Senior Sales & Client Relationship Manager
Worldpay/Paymetric
08.2021 - Current
- Spearheaded best-in-class ERP integration with payment solutions, leveraging expertise in SAP and Oracle systems.
- Achieved a 99% client retention rate and drove MRR growth by over 125%, ensuring sustained business success.
- Guided junior relationship managers through onboarding and ongoing training to ensure proficiency in their roles.
- Managed and executed professional service initiatives, resulting in a significant increase in revenue generation.
- Optimized task management to exceed sales metrics while ensuring precise identification of revenue opportunities.
- Developed and maintained strong client connections to support customer retention initiatives.
National Account Manager
REPAY
08.2018 - 08.2021
- Ranked 5th out of ~40 National Account Managers, as of April 2021
- 2020 President's Club winner
- Ranked 6th in nation of ~40 National Account Managers in 2020
- 33% YoY growth for 2020
- 21% YoY growth for 2019
- Sold over $10M in revenue, achieving MVP award - Southeast Region
- 119 active opportunities built from self-sourced prospecting efforts
- Develops credibility, loyalty, trust, and commitment within clients
Business Development Manager
Randstad
10.2016 - 08.2018
- 12% YoY growth in 2017
- Ranked 4th in the nation of 217 BDM's in 2017
- 2017 Circle of Excellence winner
- 14.9% YoY growth
- 2017 Rising star award
- Responsible for the Atlanta market business development for all lines of business including, information technology, accounting, and finance.
- Developed growth plans by identifying key clients, key targets, and market priorities.
Business Development Manager
Quest Financial
07.2014 - 10.2016
- Capitalized on market industry changes to maximize company revenue
- Improved new client bill rates, added conversion fees, and increased percentage on annual salaried direct hires
- Developed growth plans by identifying key clients, key targets, and market priorities
- Executed 55 daily cold calls to top level executives to increase client base with a minimum of 10 client meetings
Partner
McCormick & Associates
01.2010 - 06.2014
- Created strategies to develop and expand existing customer sales in finance and accounting, which resulted in a 40% increase in monthly sales
- Delivered high quality services under an umbrella of traditional beliefs and values
- Executed 65 daily cold calls to top level executives which generated 31 scheduled appointments monthly
VP of Business Development
Washington Mutual Bank
11.2007 - 12.2009
- Ranked 7th of 83 VP's in SE Market
- Responsible for developing business in the Atlanta market by calling on physicians, dentist, CPA's, and C-level executives.
- Collaborated with 15 branch managers as their point of contact for over threshold loans on commercial property
- Identified prospective clients through cold calls and appointments, with a minimum of 12 per week
AVP of Business Development
The Bankers Bank
11.2004 - 10.2008
- Ranked 3rd of 36 BDM's in 2007
- 2007 Presidents Club winner
- 83% YoY growth 2007
- Ranked 7th of 33 BDM's in 2006
- 41% YoY growth in 2006
- Ranked 9th out of 36 BDM's in 2006
- 19% YoY growth in 2005
- Business Development Officer for Metro Atlanta and North GA market; Visited 30-32 community banks per month, meeting with the CEO, CFO, COO, or CLO.
- Extensive knowledge of correspondent lending, capital market sales, card, and operational advances
Sales Representative
Security Check (REPAY)
01.2000 - 11.2004
- 15% YoY growth in 2004
- 11% YoY growth in 2003
- 11% YoY growth 2002
- 9% YoY growth in 2001
- 2004 Presidents Club winner
- 2003 Q1-Q2 awarded highest revenue winner
- 2002 Q4 awarded highest revenue winner
- 2001 Q4 Rookie of the Year Award
- Prospect Meetings F2F nationally as scheduled
Education
Bachelor of Arts - Psychology
University of Mississippi
Oxford, MS05-1999
Effective Communications / Sales Leadership -
Dale Carnegie Training
01.2012
Banking School - undefined
University of Georgia
01.2006
Skills
- Business growth strategies
- Relationship building and management
- Customer engagement
- Client needs assessment
- Salesforce
- Contract negotiation
- Client retention strategies
- Client satisfaction-driven
- Interpersonal and client communications
- Opportunities identification
- Effective negotiation
- Consultative support
Personal Information
Title: Senior Relationship Manager
Timeline
Senior Sales & Client Relationship Manager
Worldpay/Paymetric
08.2021 - Current
National Account Manager
REPAY
08.2018 - 08.2021
Business Development Manager
Randstad
10.2016 - 08.2018
Business Development Manager
Quest Financial
07.2014 - 10.2016
Partner
McCormick & Associates
01.2010 - 06.2014
VP of Business Development
Washington Mutual Bank
11.2007 - 12.2009
AVP of Business Development
The Bankers Bank
11.2004 - 10.2008
Sales Representative
Security Check (REPAY)
01.2000 - 11.2004
Banking School - undefined
University of Georgia
Bachelor of Arts - Psychology
University of Mississippi
Effective Communications / Sales Leadership -
Dale Carnegie Training