Katy L. Paradise
Putnam,USA
Summary
To gain employment in a fast paced work environment that will provide work/life balance as well as challenge me to achieve new levels of success.
Overview
21
21
years of professional experience
Work History
FIELD OPERATIONS SPECIALIST
Midas
12.2019 - 01.2020
- Work with the 71 franchisees in the New England markets
- Provide support to help improve tire and service sales by working with owners and employees on improving processes to improve profitability
- Support the regional sales managers by working with the franchisees together to find solutions for increasing business by creating marketing and advertising strategies to increase car count
- Create and present Powerpoint presentations in a class room setting and online for the franchisees to support them in improving selling skills, credit card acquisitions, tires selling skills, and profit workshops
- Listen to phone calls on Marchexs and provide feedback to owners and managers on how to improve process on the phone
- Work with other field operations manager to create programs to share with the region to help support the business
TIRE AND SERVICE CONSULTANT
American Tire Distributors
08.2018 - 10.2019
- Provide training to dealerships to help improve tire and service sales by working with management, service advisor, and technicians
- Conduct one on one and classroom style training that improve knowledge of tire products and how to identify customer tire needs
- Work with dealership to improve tires stocking levels and product to increase tires sales by having the right tires in stock and provide solutions when tires are not readily available
- Support the ADS team by working together to find solutions to improve our share of tire sales
- Have a working understanding of all dealer programs and make suggestion to dealer management staff to help to better implement programs to maximize profits
- Create and present PowerPoint presentations in a classroom setting for the dealer channel in support the automotive manufactures to help them reach tires penetration goals
REGIONAL SALE SPECIALIST
MSXI
12.2015 - 08.2018
- Provide guidance to 18 Quicklane Locations to ensure dealers are following proper processes in the servicing of both Ford and non- Ford vehicles
- Help create action plans and implement programs set forth by Ford Motor Company and provide feedback to upper management
- Hold dealers accountable for ensure locations is profitable, marketed correctly, and provides excellent customer service
- Work with dealership owner and personal provide proper stocking levels of parts and tires
- Train front of the house and back of the house on proper VCU usage, customers handling skills and product knowledge of both mechanical parts and tires
- Conduct class room style training in credit card programs, selling tires, basic tire knowledge, brakes , batteries, and RIM technique
SERVICE MANAGER
Balise Quick-lane
Wilbraham, USA
05.2013 - 12.2015
- Company Overview: Wilbraham, MA
- Provide a positive service experience for both Ford and non-Ford Motor Company customers by preforming regular scheduled maintenance and repairs within a reasonable time frame
- Maintain a high customer satisfaction score to enhance the reputation of the dealership by providing good quality service with detailed vehicle inspections to generate work for the main service department
- Work with the Parts and Sales Department to perform in-house used car safety inspections, preform repairs and then redeliver the vehicle to the Sales Department within an allotted time frame
- Evaluate the tire inventory and improve our profitability by creating a tire assortment which allows us to receive the maximum benefits from the discount programs while having good quality tires in stock to be able to say yes to customers
- Development of staff to improve the bench for the main shop by hiring good quality technicians who can be groomed to move to the main shop effortlessly and be productive by generating hours effectively
- Preform payroll and other duties in the absence of the Service and Part director
- Work with the Marketing department to make advertising choices like ad design, type of advertising and medium so that they are the most effective in targeted market segments to increase customer car counts
- Wilbraham, MA
SAS LEAD/RETAIL
Best Buy B.V.
Auburn, USA
10.2012 - 01.2014
- Company Overview: Auburn, MA
- Provide a fair and un-bias consultation to customers looking to purchase cell phones, cell phone plans and mobile device tablets from all major phone providers
- Coach and train associates to ensure they are providing customers with a positive service experience
- Address and resolve customer issues immediately for ultimate customer satisfaction
- Perform operational tasks like inventory control and payroll management and to manage the store operations effectively for profitability
- Auburn, MA
SERVICE MANAGER
Fuller Automotive
Auburn, USA
01.2012 - 03.2013
- Company Overview: Auburn, Massachusetts
- Prepare accurate vehicle repair orders for customers
- Maintain the work flow distribution to the technicians, order parts and supplies, provide an organized work environment and maintain accurate inventory controls
- Optimize profit levels by controlling expenses
- Create daily, weekly, and monthly goals for the company employees
- Helped to establish a tire division to complete with national chains by training staff, marketing the shop, and ordering and maintaining inventory levels
- Auburn, Massachusetts
SERVICE MANAGER
Goodyear Tire and Rubber
08.2007 - 01.2012
- Oversee the service department and to provide training and coaching to C and B level technicians while working with the A technician to ensure 100% productivity
- To place, process and maintain inventory levels to maximize profit for a positive cash flow
- Consult with customers about necessary repairs using MAP and the manufacturer's recommended repair process
SERVICE MANAGER
Sears Department Store
09.1998 - 08.2007
- While employed at Sears I held a number of positions during my career development training starting as a part-time commission Sales Associate and leaving as an Auto Service Manager
- Due to hard work and dedication I was able to work my way up to a Service Manager of a three (3) million dollar service center with 30+ employees
- As the Service Manager I was responsible for setting an example for both the sales associates and technicians by flawlessly executing the company’s sales and service process and maintaining a good working relationship with vendors while creating a positive cash flow for the company
NORTHEAST FIELD REGIONAL GM TIRE PROGRAM - AMI
- Work with 790 dealers in the North East Region of the U.S
- Providing assistance in building inventory, create business plans for improving tire sales growth
- Training and development of dealership staff on programs and products
- Providing support through work with distributors and manufacturers to support the program to increase total overall business
- Working on a team to develop training modules, new inventory management tools, and development of the program
Education
Master Degree - Organizational Leadership
Southern New Hampshire University
Manchester, NH01.2020
Bachelor’s Degree - Business Administration
Southern New Hampshire University
Manchester, NH01.2019
Skills
- Suspensions
- Alignments
- Oil changes
- Preventative vehicle maintenance
- Customer service
- Shop process management
- Team leadership
- Business operations
- Excel
- Word
- CDK
- Service writing
- Reporting
- Posting parts
- Ro writer
- Tpos
- Gbms
Training
- Southern New Hampshire University, Manchester, NH, Bachelor’s Degree Business Administration, 2019
- Southern New Hampshire University, Manchester, NH, Master Degree Organizational Leadership, 2020
- Sears, Automotive Leadership Academy, Technician training level 1,2,3
- Goodyear, Store Manager Training, Goodyear Headquarters, Akron, OH
- Best Buy, Induction Training, Kansas City, MO
Timeline
FIELD OPERATIONS SPECIALIST
Midas
12.2019 - 01.2020
TIRE AND SERVICE CONSULTANT
American Tire Distributors
08.2018 - 10.2019
REGIONAL SALE SPECIALIST
MSXI
12.2015 - 08.2018
SERVICE MANAGER
Balise Quick-lane
05.2013 - 12.2015
SAS LEAD/RETAIL
Best Buy B.V.
10.2012 - 01.2014
SERVICE MANAGER
Fuller Automotive
01.2012 - 03.2013
SERVICE MANAGER
Goodyear Tire and Rubber
08.2007 - 01.2012
SERVICE MANAGER
Sears Department Store
09.1998 - 08.2007
NORTHEAST FIELD REGIONAL GM TIRE PROGRAM - AMI
Master Degree - Organizational Leadership
Southern New Hampshire University
Bachelor’s Degree - Business Administration
Southern New Hampshire University
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