Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katy McBride

Round Rock,TX

Summary

Reliable team member with strong communication skills and ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues and clients in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.

Overview

24
24
years of professional experience

Work History

Design Consultant

ReBath Of Austin
05.2020 - 04.2024
  • Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
  • Developed innovative design concepts to meet clients unique needs and preferences.
  • Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
  • Optimized space planning for improved functionality in residential spaces.
  • Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
  • Enhanced client satisfaction by providing tailored design solutions for residential projects.
  • Met with over 12 customers per week to discuss design vision and individual needs.
  • Increased referral rates through exceptional customer service and communication skills.
  • Prepared original and relevant options for clients suitable to individual requirements.
  • Built strong vendor relationships to facilitate favorable pricing on required materials.
  • Created sketches and technical drawings to present design concepts to clients.

Showroom Sales Consultant

Moore Supply/Facets Of Austin
03.2011 - 03.2020
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
  • Drove sales growth with effective upselling techniques tailored to individual customers.
  • Fostered strong relationships with vendors and suppliers to negotiate favorable pricing, terms, and delivery schedules for products sold in the showroom.
  • Handled client inquiries efficiently by utilizing expert product knowledge and problem-solving skills for successful outcomes.
  • Processed transactions accurately while adhering to company policies regarding returns, exchanges, and payment methods.
  • Provided comprehensive support during promotional events, contributing to increased sales and foot traffic in the showroom.
  • Contributed to a positive work environment through excellent teamwork and communication with colleagues.
  • Participated in ongoing professional development, staying informed of industry trends and best practices to enhance sales performance and customer satisfaction.
  • Boosted showroom sales by providing exceptional customer service and product knowledge to clients.
  • Assisted in maintaining a visually appealing showroom, ensuring proper display of products for easy access and viewing.
  • Identified opportunities for custom solutions based on each client''s unique needs; provided personalized recommendations that led to increased sales conversions.
  • Conducted follow-up calls with customers after purchases were made to ensure satisfaction with their purchase experience.
  • Coordinated special orders for customers, ensuring timely delivery while maintaining clear communication throughout the process.
  • Increased client satisfaction by addressing their needs and concerns promptly and professionally.
  • Conducted informative product demonstrations, enhancing customer understanding and interest in the merchandise.
  • Assisted in training new team members on showroom procedures, sales techniques, and product information.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Attended industry trade shows to stay current on market trends and expand product knowledge for better customer service.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Lead consultant with sales of $100,000-$150,000 monthly with high sales of $250,000.

Showroom Sales Consultant

Morrison Supply
10.2007 - 01.2011
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
  • Drove sales growth with effective upselling techniques tailored to individual customers.
  • Fostered strong relationships with vendors and suppliers to negotiate favorable pricing, terms, and delivery schedules for products sold in the showroom.
  • Handled client inquiries efficiently by utilizing expert product knowledge and problem-solving skills for successful outcomes.
  • Processed transactions accurately while adhering to company policies regarding returns, exchanges, and payment methods.
  • Provided comprehensive support during promotional events, contributing to increased sales and foot traffic in the showroom.
  • Contributed to a positive work environment through excellent teamwork and communication with colleagues.
  • Participated in ongoing professional development, staying informed of industry trends and best practices to enhance sales performance and customer satisfaction.
  • Boosted showroom sales by providing exceptional customer service and product knowledge to clients.
  • Assisted in maintaining a visually appealing showroom, ensuring proper display of products for easy access and viewing.
  • Identified opportunities for custom solutions based on each client''s unique needs; provided personalized recommendations that led to increased sales conversions.
  • Conducted follow-up calls with customers after purchases were made to ensure satisfaction with their purchase experience.
  • Coordinated special orders for customers, ensuring timely delivery while maintaining clear communication throughout the process.
  • Increased client satisfaction by addressing their needs and concerns promptly and professionally.
  • Conducted informative product demonstrations, enhancing customer understanding and interest in the merchandise.
  • Assisted in training new team members on showroom procedures, sales techniques, and product information.
  • Attended industry trade shows to stay current on market trends and expand product knowledge for better customer service.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Lead consultant with sales of $65,000-$100,000 monthly

Account Executive

Direct 2 Builders
06.2006 - 09.2007
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Attended networking events to build relationships and identify sales opportunities.
  • Executed successful sales strategies to convert leads into customers.
  • Collaborated with internal teams to develop account strategy.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Serviced accounts and proposed new products and services to maximize revenue.
  • Prepared additional quotes for current clients to upsell products and services.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Gathered information from clients to secure accounts, verify payment and identify special requirements.

Showroom Sales Manager

Ferguson Bath, Kitchen & Lighting Gallery
04.2004 - 05.2006
  • Improved customer satisfaction ratings by addressing concerns promptly and providing exceptional service.
  • Consistently exceeded monthly sales targets through proactive client engagement methods such as follow-ups on leads or inquiries received from various sources like online reviews or recommendations from satisfied clients previously served satisfactorily.
  • Enhanced brand visibility within the local market through targeted advertising campaigns and community outreach initiatives.
  • Developed a high-performing sales team through regular training sessions and one-on-one coaching.
  • Increased showroom sales by implementing effective sales strategies and maintaining strong customer relationships.
  • Optimized vendor relations by fostering open communication channels for issue resolution.
  • Facilitated an exceptional customer experience by cultivating a welcoming showroom atmosphere conducive to exploring products at leisure.
  • Mentored junior staff members by sharing industry insights, best practices, and proven selling techniques.
  • Built strong relationships with vendors to negotiate favorable pricing, terms, and delivery schedules.
  • Conducted thorough performance evaluations of sales team members to identify areas for improvement and tailor individual development plans accordingly.
  • Streamlined order processing systems to expedite delivery times, reduce errors, and enhance overall customer satisfaction levels.
  • Managed custom projects by completing initial quotes, design and sample requests.
  • Provided prompt, courteous service to every individual entering showroom.
  • Generated personal sales to meet or exceed established sales goals with monthly sales of $150,000.
  • Set goals for showroom employees and provided support and motivation to help each achieve true potential.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

Showroom Sales Consultant

Ferguson Bath, Kitchen & Lighting Gallery
01.2000 - 04.2004
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
  • Drove sales growth with effective upselling techniques tailored to individual customers.
  • Fostered strong relationships with vendors and suppliers to negotiate favorable pricing, terms, and delivery schedules for products sold in the showroom.
  • Processed transactions accurately while adhering to company policies regarding returns, exchanges, and payment methods.
  • Handled client inquiries efficiently by utilizing expert product knowledge and problem-solving skills for successful outcomes.
  • Contributed to a positive work environment through excellent teamwork and communication with colleagues.
  • Participated in ongoing professional development, staying informed of industry trends and best practices to enhance sales performance and customer satisfaction.
  • Boosted showroom sales by providing exceptional customer service and product knowledge to clients.
  • Assisted in maintaining a visually appealing showroom, ensuring proper display of products for easy access and viewing.
  • Identified opportunities for custom solutions based on each client''s unique needs; provided personalized recommendations that led to increased sales conversions.
  • Conducted follow-up calls with customers after purchases were made to ensure satisfaction with their purchase experience.
  • Coordinated special orders for customers, ensuring timely delivery while maintaining clear communication throughout the process.
  • Increased client satisfaction by addressing their needs and concerns promptly and professionally.
  • Conducted informative product demonstrations, enhancing customer understanding and interest in the merchandise.
  • Assisted in training new team members on showroom procedures, sales techniques, and product information.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Bachelor of Arts - Speech Communication And Rhetoric

Texas A&M University
College Station, TX
12.1999

Skills

  • Great attention to detail
  • Strategic Thinking
  • Color theory knowledge
  • Client Communication
  • Visual storytelling
  • Organization skills
  • Design Research
  • Teamwork skills
  • Computer literate
  • Project Presentations
  • Superb eye for detail
  • Fashion trends
  • Client satisfaction
  • Originality
  • Sketching abilities
  • Vendor relationships
  • Customer Service
  • Reliability and Adaptability
  • Multitasking and Organizing
  • Creative Thinking
  • Decision-Making
  • Customer Needs Assessment
  • Project Requirements
  • Works Well Under Pressure
  • Punctual and Dependable
  • Flexible Schedule
  • Work Prioritization

Timeline

Design Consultant

ReBath Of Austin
05.2020 - 04.2024

Showroom Sales Consultant

Moore Supply/Facets Of Austin
03.2011 - 03.2020

Showroom Sales Consultant

Morrison Supply
10.2007 - 01.2011

Account Executive

Direct 2 Builders
06.2006 - 09.2007

Showroom Sales Manager

Ferguson Bath, Kitchen & Lighting Gallery
04.2004 - 05.2006

Showroom Sales Consultant

Ferguson Bath, Kitchen & Lighting Gallery
01.2000 - 04.2004

Bachelor of Arts - Speech Communication And Rhetoric

Texas A&M University

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Katy McBride