Overview
Work History
Education
Skills
Timeline
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Katy McGovern

Orlando, FL Linkedin.com/in/katymcgovern

Overview

6
6
years of professional experience

Work History

Senior Client Solutions Executive, Fiber Optics

AT&T Inc.
01.2024 - Current
  • Ranked top of the cohort for 2024 at AT&T's Dallas HQ in a 16-week intensive B2B Development Program generating over $500,000 YTD.
  • Consulted with small to midsize businesses, providing tailored fiber optic solutions to meet their specific needs and implemented strategic sales plans to exceed revenue targets in designated territory by understanding customer needs.
  • Implemented client-centric strategies by building foundational relationships, delivering customized connectivity solutions to optimize productivity and reduce costs.
  • Delivered tailored VoIP, SaaS, and Unified Communication as a Service (UCaaS) solutions to complement fiber optic internet, aligning with each business's communication needs.
  • Stepped into a technician role during a labor strike to ensure continued service delivery, successfully maintaining customer satisfaction and operational continuity despite challenging circumstances.

Account Manager

South Shore Marketing
06.2023 - 12.2023
  • Drove a 40% increase in account sales in areas that lacked development utilizing market analysis and customer engagement techniques resulting in a revenue uptick annually.
  • Implemented data-driven sales strategies leading to a 20% rise in customer retention and a 30% decrease in churn, resulting in customer satisfaction which elevated my sales performance.
  • Exceeded sales targets of over 100% month over month by using upsell opportunities within existing accounts.

Front Desk Manager

The Atlantic Club
08.2021 - 05.2021
  • Devised a content strategy plan to help engage, attract, educate, and guide prospective clients to increase conversions and memberships with an improved success rate of 35%.
  • Spearheaded the revitalization of various workflow processes and strategically identified pain points with daily productivity while managing a team.
  • Orchestrated mew employee training, comprehensively steering each person to new hire success with all components of learning material which resulting in increased productivity of my team by 20% YTD.

In-Home Sales Consultant

Vivint Home Security and Automation
01.2019 - 08.2019
  • Strategically leveraged various features with internal technical tools to connect with leads, prospects, and follow up with high-ticket startegic accounts, and local consumer accounts.
  • Leverage market data, lead generation, referrals, and technical tools to actively pursue prospective customers with customized sales strategies resulting in exceeds goals of $25,000 in pipeline generation monthly by targeting larger clients.

Education

Bachelor of Arts - International Relations

Florida International University
Miami, FL
06-2023

Skills

  • Proficient in Salesforce, ZoomInfo, D&B Hoovers, Outreach, Workday, Adobe Creative Suite, Microsoft Office Suite, including Excel
  • Majored in International Relations at FIU and undertook 3 years of Spanish

Timeline

Senior Client Solutions Executive, Fiber Optics

AT&T Inc.
01.2024 - Current

Account Manager

South Shore Marketing
06.2023 - 12.2023

Front Desk Manager

The Atlantic Club
08.2021 - 05.2021

In-Home Sales Consultant

Vivint Home Security and Automation
01.2019 - 08.2019

Bachelor of Arts - International Relations

Florida International University

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