Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

KATY MENDOZA

Miami,FL
KATY MENDOZA

Summary

Forward-thinking assistant manager with proven history of leadership, planning and problem solving. Adept collaboration with employs to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. Motivated assistant manager with 10 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Diligent front desk agent with over 5 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Detail-oriented Assistant Manager offers more than assistant manager-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Experienced and proactive assistant manager offering 3 years of progressive warehouse settings serving Hospitality needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Veteran Program manager bringing 10 years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated student interested in applying excellent communication and interpersonal skills to a front desk assistant role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

9
years of professional experience

Work History

The Gate by Hilton

Assistant Manager
09.2021 - 10.2022

Job overview

  • Completed inventory audits to identify losses and project demand
  • Collaborated with store manager to develop strategies for achieving sales and profit goals
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Delegated daily tasks to team members to optimize group productivity
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity
  • Delegated tasks to team members based upon skill level and to achieve organizational goals
  • Interviewed prospective employees and provided input to HR on hiring decisions
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

dream hotel

Front Desk Agent
12.2020 - 08.2021

Job overview

  • Answered telephones and greeted visitors to assist, answer questions and direct
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
  • Posted charges, updated accounts and issued bills to departing guests
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service
  • Coordinated with internal departments to handle wide range of guest needs
  • Stayed current on local attractions and special events to help guests with entertainment options
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Supervised daily operations of hotel front desk in absence of manager
  • Input customer data into reservation systems and updated to reflect room changes
  • Leveraged software to confirm reservations and address guest needs
  • Responded to inquiries and room requests made online, by phone and via email
  • Facilitated successful front desk operations for high-volume hotel
  • Communicated safety processes and procedures with customers during emergencies
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues
  • Received incoming calls and coordinated with staff to fulfill customer requests
  • Offered dining information and helped guests organize local activities to enhance stay
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.

Hilton Cabana

Reservation Agent
01.2019 - 12.2020

Job overview

  • Verified guest information and payment options ensuring accuracy and completeness
  • Researched and resolved customer issues
  • Suggested amenities suited to clients' needs
  • Reviewed guest information and payment options, checking for accuracy and completeness
  • Assisted customers via phone by providing confirmations, answering questions and offering general information
  • Kept accurate knowledge of types of rooms available at various resort locations
  • Relayed information on availability, pricing and discounts to customers
  • Coordinated with front desk staff to maintain maximum occupancy
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets
  • Coached staff on strategies to enhance performance and improve customer relations
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
  • Took reservations from patrons by phone or online
  • Built and maintained productive relationships with employees
  • Leveraged ( OPERA ,ALEX NQ, MICROSOT ADOBE ,PDF, ) skills to input and compile data gathered from various sources.

Doble Tree by Hilton

Housekeeper Supervisor
05.2015 - 08.2017

Job overview

  • Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
  • Managed team productivity and workflow to exceed quality standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Optimized resource utilization by effectively scheduling staff shifts according to workload demands.

East Miami Hotel

Front End Developer
05.2024 - 08.2024

Job overview

  • Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements.
  • Coded using HTML, CSS, and JavaScript to develop features for both mobile and desktop platforms.
  • Produced websites compatible with multiple browsers.
  • Worked closely with UX/UI designers to translate their designs into functional web applications.
  • Utilized version control systems such as Git to track changes throughout the development process.
  • Contributed to projects within Scrum project management environments.
  • Led front-end development of major e-commerce platform, facilitating smoother checkout process and boosting sales.
  • Delivered user support to clients to train, educate and answer questions.
  • Created powerful Content Management Systems to serve as interface for client.

Education

Coral Gables Senior High School
Coral Gables, FL

GED

Hilton Management Traning Online Program

Additional Coursework in hospitality and hotel management

Hotel operation

Catering and Banquet management

Hotel and Restaurant financial management

Skills

  • Product and Service Knowledge
  • Sales Monitoring
  • Problem Resolution
  • Verbal and Written Communication
  • Documentation and Reporting
  • Hiring and Training
  • Teamwork and Collaboration
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Complex Problem Solving
  • Training and Development
  • Employee Coaching and Motivation
  • Budget Management
  • Team Leadership
  • Team Building
  • Performance Tracking and Evaluation
  • Administration and Reporting
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Business Development
  • Staff Training
  • Goal Setting
  • Revenue Forecasting
  • Recruitment and Hiring
  • Staff Training and Development
  • Customer Rapport
  • Microsoft Office Expertise
  • Customer Relations
  • Staff Development

Timeline

Front End Developer

East Miami Hotel
05.2024 - 08.2024

Assistant Manager

The Gate by Hilton
09.2021 - 10.2022

Front Desk Agent

dream hotel
12.2020 - 08.2021

Reservation Agent

Hilton Cabana
01.2019 - 12.2020

Housekeeper Supervisor

Doble Tree by Hilton
05.2015 - 08.2017

Coral Gables Senior High School

GED

Hilton Management Traning Online Program

Additional Coursework in hospitality and hotel management

Hotel operation

Catering and Banquet management

Hotel and Restaurant financial management
KATY MENDOZA