Summary
Overview
Work History
Skills
Proficient In
Timeline
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Katy Miller

Vallejo,CA

Summary

Passionate learner with a desire for continuous improvement and growth. Personable and dedicated Customer Service Representative with extensive experience in the Tech industry. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

HR Benefits

Clif Bar/Mondelez International
Emeryville, CA
06.2023 - Current
  • Assisted Accounts Payable with creating, submitting, and processing billing from Benefit Vendors.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
  • Created accounting Benefit Workbooks for certain Benefits.
  • Created and maintained employee benefits accounts, processed enrollments, changes, terminations and cancellations.
  • Maintained detailed records of all employee benefit accounts including contributions and deductions.
  • Conducted monthly reviews of existing benefit plans to ensure they are up-to-date with current regulations.
  • Participated in meetings and conference calls with vendors, brokers, consultants, administrators., related to employee benefits programs.

Customer Service Representative

Clif Bar
Emeryville, CA
04.2023 - Current
  • Informed customers by mail of unit shipping dates and anticipated delays.
  • Reviewed/released orders in JD Edwards system.
  • Entered order details into system and inputted updates accordingly.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Keep detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.

Client Services Specialist

People 2.0/Autodesk Contingent Workers
San Francisco, CA
09.2022 - 03.2023
  • Work in a fast-paced environment while maintaining a high standard of service for customers, partners, and internal teams.
  • Receive, investigate, and respond to support needs including inquiries related to presales, product access, account sign-in, and license fulfillment.
  • Collaborate with cross-functional teams to deliver efficient service solutions.
  • Serve as a subject matter expert as it relates to policies, processes, and tools.
  • Provide information on Autodesk Account features and capabilities and conduct “how-to” sessions with customers.
  • Identify trends and escalate negative customer experiences.
  • Leveraged detailed knowledge to recommend and select suitable products and services.
  • Presented and explained fees, clearly clarifying invoices and company policies.

Mobility Services Lead

Autodesk Inc.
San Rafael, CA
02.2016 - 03.2021
  • Operationally managed a global program which included over 3,500 mobile users.
  • Participated in contract negotiation with third -party carriers to ensure best rates.
  • Assisted Accounts Payable with reconciliation of GL accounts.
  • Decreased mobility costs by 54% YoY.
  • Developed and implemented a global internal customer service process.
  • Facilitated bulk migrations of corporate liable lines amongst major wireless carriers.
  • Managed mobile invoicing for EMEA/AMER.
  • Introduced new lines of service resulting from M&A.
  • Conceptualized and contributed to the development of a self-service mobile portal.
  • Partnered with the C-Suite on the rollout of new corporate cellular lines.
  • Implemented mobile tracking process which improved efficiencies and decreased expenses by over 50% eliminating redundancies.
  • Facilitated the roll out of Autodesk’s Device Enrollment Program.
  • Created SharePoint content to support mobile users.
  • Maintained accurate records and documented employee data in company databases.
  • Assisted 30+ employee's daily with their mobile requests.

Receptionist

Autodesk Inc
San Francisco, CA
07.2013 - 02.2016
  • Responsible for managing all front desk operations for San Francisco and San Rafael office's.
  • Greeted and directed visitors to appropriate personnel.
  • Managed supply orders and 10+ personnel for reception department.
  • Teamed with CREFTS (Corporate, Real Estate, Environmental, Facilities, Travels and Safety & Security.
  • Created metrics presentation for quarterly business reviews.
  • Maintained the registration for SF Gallery events; clients included: NASA, Nike, Ferrari & Disney.
  • Assisted HR with creating and supporting new hire orientation process.
  • Assisted payroll with Timecard review when needed.
  • Answered and directed 50+ incoming calls a day using multi-line telephone system.
  • Managed multiple email account's answering 50+ emails daily.
  • Scheduled and confirmed appointments.

Skills

  • Calm and Professional Under Pressure
  • Customer Service
  • Contract Negotiation and Management
  • Efficient and Detail-Oriented
  • Mobile Sourcing
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Verbal and Written Communication
  • Data Entry
  • Upbeat and Positive Personality
  • Teamwork and Collaboration
  • Time Management
  • Live Chat Messaging and Calls
  • First-Tier Technical Support

Proficient In

 

  • UKG Ultipro
  • Principle
  • Salesforce Lightening
  • Microsoft Office
  • All Microsoft Applications
  • Tangeo Tracking Platforms
  • Mobile Vendor Platforms
  • Mobile Sourcing
  • ServiceNow Software
  • Ariba Purchasing Software

Timeline

HR Benefits

Clif Bar/Mondelez International
06.2023 - Current

Customer Service Representative

Clif Bar
04.2023 - Current

Client Services Specialist

People 2.0/Autodesk Contingent Workers
09.2022 - 03.2023

Mobility Services Lead

Autodesk Inc.
02.2016 - 03.2021

Receptionist

Autodesk Inc
07.2013 - 02.2016

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Katy Miller