Summary
Overview
Work History
Education
Languages
Timeline
Generic

Katy Mullens

Sioux Falls,SD

Summary

Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.

Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength.

Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.

Seasoned Restaurant Manager known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction.

Overview

11
11
years of professional experience
2011
2011
years of post-secondary education

Work History

Uber drivers

Uber
BRUNSWICK, GA
09.2024 - 06.2025
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Responded to passenger concerns and complaints politely and professionally.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Adhered to all safety regulations and traffic laws while driving.
  • Processed payments for rides and provided accurate change when necessary.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Followed applicable traffic regulations and traffic laws.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Pointed out landmarks and other points of interest to passengers.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Followed designated routes and schedules while operating vehicles.
  • Developed deep knowledge of local routes and area destinations.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Communicated with passengers regarding estimated time of arrival.
  • Delivered passengers to destinations safely and on time.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Remained calm and poised in emergent situations.
  • Responded with ease to sudden changes in routes and schedules.
  • Helped passengers with luggage, collected fares and politely answered questions.

Lyft driver

Lyft
BRUNSWICK, GA
09.2024 - 06.2025
  • Obtained signatures from customers upon delivery of goods.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Minimized liability by consistently following road rules when driving.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Followed all relevant traffic laws and safety regulations.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Uber Partner

Uber
Sioux Falls, SD
06.2025 - Current
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Accepted and processed fares.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Adhered to all safety regulations and traffic laws while driving.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Responded to passenger concerns and complaints politely and professionally.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Followed company guidelines and policies when interacting with passengers.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Pointed out landmarks and other points of interest to passengers.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Communicated with passengers regarding estimated time of arrival.
  • Developed deep knowledge of local routes and area destinations.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Followed applicable traffic regulations and traffic laws.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Followed designated routes and schedules while operating vehicles.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Remained calm and poised in emergent situations.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Responded with ease to sudden changes in routes and schedules.
  • Delivered passengers to destinations safely and on time.

Delivery Driver

Sparkdrive
Sioux Falls, SD
06.2025 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Kept detailed records of deliveries and money received from customers.
  • Fostered positive working relationships with regular customers.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Filled out load paperwork and DOT-mandated log books.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Inspected load security and checked for damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Lyft driver

Lyft
Sioux Falls, SD
06.2025 - Current
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Obtained signatures from customers upon delivery of goods.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Minimized liability by consistently following road rules when driving.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.

Restaurant Manager

Schroglo
Brunswick, GA
09.2023 - 10.2024
  • Managed daily restaurant operations and ensured high service standards.
  • Trained and supervised staff to enhance customer service skills.
  • Coordinated scheduling to optimize staff coverage during peak hours.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Resolved customer complaints efficiently to maintain satisfaction levels.
  • Developed and implemented training programs for new employees.
  • Collaborated with kitchen staff to streamline food preparation processes.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Assisted with kitchen preparation during peak times as needed.
  • Optimized profits by controlling food, beverage and labor costs.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Established policies for cash handling procedures to maximize security measures.
  • Resolved conflicts among employees in an effective manner.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Explained goals and expectations required of trainees.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Cashier

Winn Dixie Supermarket
Brunswick
08.2023 - 11.2023
  • Processed customer transactions efficiently and accurately at the checkout counter.
  • Maintained clean and organized checkout areas for a pleasant shopping experience.
  • Handled cash, credit, and debit payments while ensuring security protocols.
  • Followed store policies for returns, exchanges, and refunds with professionalism.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Followed company security procedures for handling large sums of money.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

seamstress

Costa Marine Canvas
Egg Harbor City, New Jersey
09.2017 - 07.2023
  • Sewed custom marine canvas products using industrial sewing machines.
  • Measured and cut materials according to specifications and design requirements.
  • Maintained equipment, ensuring proper functioning and cleanliness of tools.
  • Collaborated with team members to meet project deadlines and quality standards.
  • Inspected finished products for quality and adherence to design specifications.
  • Organized workspace efficiently to facilitate smooth workflow during production tasks.
  • Ensured all products were completed accurately and efficiently within established timeframes.
  • Maintained cleanliness of the work area including tools, equipment and materials used.
  • Altered existing garments by taking in seams, shortening lengths, replacing zippers and buttons.
  • Inspected finished garments for quality assurance prior to packaging them for shipment.
  • Trimmed away excess threads after each stitching session was completed before starting another one.
  • Measured and cut fabric for garments according to patterns or customer specifications.
  • Operated industrial sewing machines to construct garments from pre-cut pieces of fabric.
  • Repaired or replaced pockets, zippers, snaps, buttons, and lining with sewing machines and hand stitching.
  • Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
  • Measured garments and assessed clothing on customers to determine proper fitting and necessary alterations.
  • Monitored sewing machines to ensure proper operation and troubleshoot malfunctions when necessary.
  • Worked with a team of tailors to complete orders in an efficient manner.
  • Organized inventory of supplies such as needles, threads, buttons, zippers, ensuring adequate stock levels at all times.
  • Selected appropriate thread colors that matched the fabric being used for each garment item.
  • Pressed, steamed and hung items to prepare alterations for pick-up.
  • Used razor blades to carefully remove stitching to prepare garments for hemming and alterations.
  • Adhered strictly to safety guidelines while operating machinery in order to avoid any accidents or injuries.
  • Developed patterns for garments based on sketches or existing samples provided by clients.

CNA

Preferred Homecare
Northfield, NJ
02.2016 - 08.2017
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Supported needs of [Number]+ residents under long-term care.

Delivery Driver

Sparkdrive
BRUNSWICK, GA
08.2024 - 06.2025
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Delivered packages to customer doorsteps and business offices.
  • Inspected load security and checked for damages.
  • Filled out load paperwork and DOT-mandated log books.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Kept detailed records of deliveries and money received from customers.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Housekeeping Room Attendant

Borgata Casino and Spa
Atlantic City
10.2015 - 02.2017
  • Cleaned and sanitized guest rooms to maintain high cleanliness standards.
  • Replenished supplies such as towels and toiletries for guest convenience.
  • Reported maintenance issues promptly to ensure guest satisfaction.
  • Organized and stocked cleaning carts for efficient daily operations.
  • Assisted in training new staff on cleaning procedures and safety protocols.
  • Followed established safety guidelines while using cleaning chemicals and equipment.
  • Collaborated with team members to manage workload during peak times.
  • Conducted thorough inspections of rooms before guest arrival for quality assurance.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Communicated effectively with team members about daily assignments and task progress.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Removed trash, recycling and linens from rooms to transport to designated areas.
  • Replenished room amenities according to established guidelines.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Responded promptly to requests from guests and other departments.
  • Provided guests with information on hotel services and room features.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Organized storage areas for efficient access to materials and supplies.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Kept up-to-date records of items cleaned in each room.
  • Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
  • Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
  • Participated in regular training sessions related to hospitality industry trends and best practices.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
  • Organized supplies for use based on expected customer needs.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Ensured compliance with health regulations regarding sanitation procedures.
  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Responded promptly to guest requests for additional supplies or services.
  • Collaborated with team members to ensure timely completion of assigned tasks.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Communicated with maintenance team on damages to repair.
  • Reported damage or theft of hotel property to management.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Inspected furniture for damage or stains in between guest stays.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Sorted and counted linens and organized in storage areas.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Swept and damp-mopped private stairways and hallways.

Housekeeping Room Attendant

Tropicana Casino And Resort
Atlantic City, New Jersey
09.2014 - 10.2015
  • Cleaned and sanitized guest rooms to maintain high cleanliness standards.
  • Replenished supplies such as towels and toiletries for guest convenience.
  • Reported maintenance issues promptly to ensure guest satisfaction.
  • Organized and stocked cleaning carts for efficient daily operations.
  • Assisted in training new staff on cleaning procedures and safety protocols.
  • Followed established safety guidelines while using cleaning chemicals and equipment.
  • Collaborated with team members to manage workload during peak times.
  • Conducted thorough inspections of rooms before guest arrival for quality assurance.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Communicated effectively with team members about daily assignments and task progress.
  • Swept and damp-mopped private stairways and hallways.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Sorted and counted linens and organized in storage areas.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Inspected furniture for damage or stains in between guest stays.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Reported damage or theft of hotel property to management.
  • Communicated with maintenance team on damages to repair.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Responded promptly to guest requests for additional supplies or services.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Organized supplies for use based on expected customer needs.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
  • Participated in regular training sessions related to hospitality industry trends and best practices.
  • Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
  • Kept up-to-date records of items cleaned in each room.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Organized storage areas for efficient access to materials and supplies.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Provided guests with information on hotel services and room features.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Replenished room amenities according to established guidelines.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.

Education

Instituto Técnico 18 De Noviembre
Catacamas , Olancho

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Uber Partner

Uber
06.2025 - Current

Delivery Driver

Sparkdrive
06.2025 - Current

Lyft driver

Lyft
06.2025 - Current

Uber drivers

Uber
09.2024 - 06.2025

Lyft driver

Lyft
09.2024 - 06.2025

Delivery Driver

Sparkdrive
08.2024 - 06.2025

Restaurant Manager

Schroglo
09.2023 - 10.2024

Cashier

Winn Dixie Supermarket
08.2023 - 11.2023

seamstress

Costa Marine Canvas
09.2017 - 07.2023

CNA

Preferred Homecare
02.2016 - 08.2017

Housekeeping Room Attendant

Borgata Casino and Spa
10.2015 - 02.2017

Housekeeping Room Attendant

Tropicana Casino And Resort
09.2014 - 10.2015

Instituto Técnico 18 De Noviembre

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