Katy Oja
Sedalia,United States
Summary
Responsive Library employee with 11 years experience at Douglas County Libraries. Dedicated to creating connections inside and outside of our district. Helping our customers and staff to succeed by emphasizing a growth mindset. Committed to using, and advocating, for our staff to perform with CARE. Passionate about finding creative solutions to elevate our brand and values in a personal, premium and intentional manner.
Overview
11
11
years of professional experience
Work History
Customer Experience Associate II
Douglas County Libraries
Castle Rock, CO
08.2022 - Current
- Work multiple service points
- Work Call Center
- Provide Technical Assistance
- Coach new employees on processes
- Act as the Person In Charge
- Collaborates with Collection Services by merchandising a variety of displays with an emphasis on Adult Fiction.
- Fluent in Horizon, Bibliocommons, Communico, and Mitel
- Assist with Virtual Free Legal Clinic
- Experienced with digital media Libby, Hoopla, Kanopy, etc as well as Admin sides of Libby and Hoopla.
- Assist with the facilitation of the Travel Through History book club
- Proctor student exams
Customer Experience Associate I
Douglas County Libraries
Castle Rock, CO
11.2020 - 08.2022
- Work Welcome and Family desks
- Work Call Center
- Provide Technical Assistance
- Coach new employees on processes.
- Collaborates with Collection Services by merchandising a variety of displays, with an emphasis on Adult Fiction.
- Fluent in Horizon, Bibliocommons, Mitel and room reservation software.
- Branch Representative for Castle Rock Book Start Program (provide material for community volunteer Story Times)
- Experienced with digital media, such as Libby, Hoopla, Kanopy, etc., as well as the admin sides of Libby and Hoopla.
Lead Material Handling Technician
Douglas County Libraries
Castle Rock, CO
01.2017 - 11.2020
- Served as backup when the Supervisor was absent
- Re-arranged the schedule in the event of a staffing change
- Mentored my fellow Material Handlers
- Interviewed and trained new hires
- Did trace, thorough, CLiC, damaged, and hold processes
- Knowledge of Horizon and Bibliocommons
- Shelved items
Material Handling Technician
Douglas County Library
Castle Rock, CO
02.2014 - 01.2017
- Shelved materials and pulled holds
- Thorough, trace, damaged, CliC processes
- Used the sorter
- Horizon and Bibliocommons
- Worked in Collection Services for a year on a special missing parts project
Education
Bachelor of Arts - English Literature
Metropolitan State University of Denver
Denver, CO2014
High School Diploma -
Douglas County High School
Castle Rock, CO05.2007
Skills
- Strong leadership
- Detail-oriented
- Technological assistance
- Team player
- Trustworthy
- Troubleshooter
- Flexible
- Call Center operations
- Strong communication skills
- Customer experience
- Experienced with Bibliocommons, Horizon, Communico, and Innovative Millennium, plus digital resources (Libby and Hoopla)
Timeline
Customer Experience Associate II
Douglas County Libraries
08.2022 - Current
Customer Experience Associate I
Douglas County Libraries
11.2020 - 08.2022
Lead Material Handling Technician
Douglas County Libraries
01.2017 - 11.2020
Material Handling Technician
Douglas County Library
02.2014 - 01.2017
Bachelor of Arts - English Literature
Metropolitan State University of Denver
High School Diploma -
Douglas County High School
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