Katy Orsborn

Communicated with vendors and suppliers to ensure on-time delivery of goods.

Minimized shipping errors by carefully inspecting outgoing packages and double-checking labels.

Packaged products in secure containers following proper protocols.

Conducted detailed audits of received merchandise against purchase orders to quickly identify discrepancies in quantity or quality.

Unloaded and scanned a total of 15000 pallets of solar panels within a short period, scanning each pallet as it was unloaded from trucks. Managed the Bill of Lading (BOL), entered data into Excel and Camelot to track locations in a large warehouse, and maintained detailed records of damaged or mislabeled orders. Handwrote tracking numbers on all pallets, contacted brokers to arrange shipments, and prepared copies of all documentation for outbound shipments.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Verified products appeared at correct locations in proper quantities.
• Updated pricing and signage to complete product displays and educate customers.
• Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.

• Addressed customer concerns efficiently by providing timely resolutions.
• Surpassed company targets by promoting fertilizers, soils, and mulches.
• Executed cashiering tasks to support store operations, ensuring transaction accuracy.
• Used in-store system to locate inventory and place special orders for customers.

• Guided new hires in mastering drink-making techniques and maintaining cleanliness.
• Maintained cleanliness and organization of bar to ensure customer satisfaction.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Executed opening and closing procedures, including printing sales reports.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Exhibited strong conflict resolution abilities in handling customer complaints.